If you love building relationships, working closely with clients and keeping them accountable against their own goals, and being the person they rely on to get real results, this role is built for you.
This is your chance to join an established and successful "Business Coaching" company that supports Trade and Construction business owners' level up their operations, their teams, and their profitability.
You help them win in business The RoleMy client is looking for a Customer Success Manager who owns the client journey end to end from onboarding and showing clients what's available and full introduction to the business, to supporting them, keeping clients accountable/driven/goal orientated, through to retention.
Your mission is simple: make sure every client feels supported, stays engaged, and achieves the outcomes they have set.
Its fast paced, will evolve over time and reward you accordingly!
What You'll Be DoingManaging client relationships, keeping them accountable, goal orientated and maintaining retention levelsChecking in regularly with every client (at least fortnightly).
Phone, Video, EmailOnboarding and showing new clients what's available and full introduction to the businessBeing the go to contact across WhatsApp, email and other platformsIdentifying at risk clients early and escalating before issues growRunning the full renewal and re sign process with consistent follow upProviding clients with the right tools, resources and documentsKeeping the CRM clean,



accurate and up to dateCoordinating/booking in with the coaches so they always have context and visibilitySupporting the overall client experience so every client feels genuinely looked afterKPI's/Targets and OTE will mainly revolve around client retention and satisfaction.
If you have the industry knowledge and ability to bring on new clients as well, then great!
Clients vary in size all the way up to some doing over $50M Who You AreYou've worked in a client facing role (sales, customer success, account management, coaching, etc - doesn't have to have been in Trades etc, although that helps)You can hold yourself, you're polished, determined and have a record of success and high achievementYou've worked in a sales driven or KPI focused environment and can roll with the punches and adaptYou're proactive, you see what needs doing and you do itYou communicate clearly and confidently, driven, agile and have similar values to the businessYou're comfortable having direct, honest conversations when clients need accountabilityYou're tech savvy and comfortable managing CRMs, WhatsApp groups and adminYou thrive in a fast paced, growing business where things move quickly What You'll GetThe chance to make a real impact on trade businesses across AustraliaA tight knit, ambitious team that values accountability, ownership and resultsClear expectations, strong leadership and a culture built on performanceGenuine opportunities to grow as the business scales Please apply below or contact Daniel Boyle for a confidential discussion -

📌 Customer Success Manager (Newcastle)
🏢 Connected People
📍 Newcastle