Accounts Receivable & Debt Collection OfficerAbout United LiftsUnited Lifts is Australia's largest independent lift and escalator company and is 100% Australian-owned.
We provide safe, reliable and cost-effective lift and escalator solutions to customers across commercial, residential, healthcare, education, retail, hospitality and public infrastructure sectors.With national coverage and a strong local focus, our services include lift and escalator maintenance, new installations and modernisation solutions.
We service all major commercial lift and escalator OEM brands and are committed to delivering practical, reliable solutions that extend asset life, improve safety and support our customers nationwide.Specialised Lift Solutions.
United for You.Why Join United?
At United Lifts, you'll be part of an Australian-owned company with a strong presence across the country and a focus on delivering quality service to our customers.We value practical expertise, hands-on service and strong relationships, and provide opportunities to work alongside experienced professionals across the lift and escalator industry.Joining United Lifts means becoming part of a growing national team where your skills and contribution play an important role in delivering safe, reliable and innovative solutions for our customers.About the RoleWe are looking for a proactive and results-driven Accounts Receivable & Debt Collection Officer to join our Finance team in Victoria.You'll manage outstanding customer accounts, follow up overdue payments and investigate invoice disputes, working closely with Sales Managers, Service Managers and the Finance team to resolve issues,



improve cash flow and keep customers and internal stakeholders informed.This role suits someone who is confident picking up the phone, comfortable having firm but respectful conversations, and willing to see an issue through to resolution.Key ResponsibilitiesManage a portfolio of overdue customer accounts and take ownership of follow-up through to payment or resolutionContact customers by phone and email regarding overdue invoices and payment arrangementsInvestigate invoice disputes and work with Sales and Service Managers to resolve issuesFollow up with internal stakeholders to ensure customer issues and disputes are addressed promptlyMaintain accurate account records, collection notes and supporting documentationMonitor overdue balances, identify risks and escalate high-risk or unresolved matters where appropriateProvide updates on collection activity, disputes and outstanding accountsSupport the Finance team with AR, reconciliations and other finance activities as requiredContribute to improving accounts receivable and debt collection processes and overall efficiencyAbout YouYou will ideally have:Previous experience in Accounts Receivable, Credit Control,



Debt Collection or a similar roleStrong verbal and written communication skillsStrong problem-solving and investigation skillsExcellent organisation and attention to detailAbility to manage multiple accounts, prioritise competing deadlines and work independentlyExperience with accounting or ERP systems and Microsoft ExcelExperience in an Australian business environment will be highly regarded.The Attitude We ValueTakes ownership.Picks up the phone.Follows through.Solves problems.Gets results.When a customer says, "We haven't paid because there is an issue with the invoice," you don't simply put the account on hold.You investigate the issue, work with the relevant Sales or Service Manager, keep the customer informed and stay on it until the matter is resolved.We're looking for someone who is comfortable taking responsibility, asking questions, having difficult conversations and doing what is needed to get results.What We OfferSupportive and collaborative Finance teamGenuine ownership of your customer portfolio and collection outcomesExposure to debt collection, dispute resolution and broader finance operationsCompetitive salary based on experienceCareer growth, training and professional development opportunitiesDiverse and inclusive workplace with a robust focus on employee wellbeingIf you have the skills, persistence and attitude to make a difference, apply now.
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📌 Accounts Receivable & Debt Recovery Specialist (Melbourne)
🏢 United Lift Services
📍 Melbourne