CSR Marketing Coordinator – Trades Industry (Service Titan experience beneficial)We're looking for a motivated CSR Coordinator to help keep our team booked solid and our brand growing.
This hybrid role blends inbound and outbound customer service.What You'll Do● Answer calls, qualify leads, and convert enquiries into booked jobs using proven scripts.
● Keep technicians booked ahead with clear scheduling and follow-up calls.
● Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.What Success Looks Like● More jobs booked from the right leads.
● Happy customers who leave 5-star reviews.
● Meet KPI'sWhat We're Looking For● 2–4 years in a marketing or CSR role (service/tradie background a plus).




● Confident on the phone with solid communication skills.
● Comfortable with job management software (Service Titan), CRM & email tools● Organised, proactive, and customer-first.This is a growth role with real impact—your work directly drives revenue, customer experience, and team success.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Revenue-Impact Csr & Scheduling Coordinator (Brisbane)
🏢 The Plumbing Gang
📍 Brisbane