Customer Service Officers - Election project Telephone Assisted Voting Operators Election ProjectSupport accessible voting during a major election campaignThis is a unique opportunity to contribute to a vital public service while gaining experience in a high-volume, fast-paced and structured operational environment.
Working as part of a large team, you'll help deliver a specialised phone-based service that supports eligible voters throughout the election period.About the projectThis service assists voters who require additional support to participate in the voting process.
The role is primarily telephone-based and requires solid communication skills, accuracy and the ability to work within established procedures.Your new roleAs a Telephone Assisted Voting Operator, you will provide professional phone-based support to members of the community and assist with the delivery of election services.Handling inbound telephone enquiriesProviding clear and accurate informationFollowing detailed procedures and operational guidelinesUpdating and maintaining information within computer systemsEscalating complex matters when requiredMaintaining strict confidentiality and professionalismDelivering exceptional customer service in every interactionWhat you'll need to succeedTo be successful in this role, you will have:Strong verbal communication skillsPrevious customer service experienceConfidence using computers and learning new systemsExcellent attention to detailThe ability to follow processes accuratelyStrong problem-solving skillsA reliable and professional approach to workAvailability to work rostered shifts throughout the election periodApplicants from customer service, administration, contact centre, hospitality, retail, community services and government backgrounds are encouraged to apply.What's in it for you?
Competitive hourly rateFull training providedOpportunity to support an important election projectSupportive team environmentShort-term assignment with meaningful community impactTransport arrangements from Melbourne CBD to siteWhat you need to do nowClick Apply Now and submit your current CV.Shortlisted candidates will be invited to attend an assessment centre in Melbourne as part of the recruitment process.Applications are being reviewed as they are received, so we encourage candidates to apply early.The assignment is scheduled between 17 November and 28 November ****, with work based in the Port Melbourne area.