Customer Support Associate – General Enquiries (Inbound) Entry-LevelAs a CSA, you'll handle customer calls, assist with general enquiries, payment assistance, and provide fast, friendly, and accurate resolutions.
Your role is vital in creating positive customer experiences by offering personal and efficient solutions.Key responsibilitiesRespond to a variety of customer general enquiries via phone.Accurately update customer information in internal systems.Take ownership of customer issues and follow through to resolution.Communicate clearly and empathetically in fluent English.Collaborate with team members to resolve enquiries efficiently.Maintain high levels of professionalism and integrity.About youExcellent spoken and written English communication.Professional, courteous, and customer-focused demeanour.Strong listening and empathy skills.Ability to work in a fast-paced team environment.Entry-level applicants are welcome – full training provided.Full working rights in Australia or at least 2 years left on current full working rights VISA.Ability to work full time from our Melbourne CBD office on a rotating roster with shifts from 7:50am-8:30pmGreat CBD location with easy public transport access.Supportive, inclusive team culture with learning opportunities.Growth opportunities into WFM, Trainer, Team Lead roles.Free unlimited coffeePerformance-based incentives and recognition programs.ClickQuick Applyto submit your CV.
Shortlisted candidates will be invited to an online assessment followed by a face-to-face interview.About usFirstsource is a global company that lives by its values – REACCH.Firstsource Solutions Limited,



an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they 'make it happen' for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPOTM - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process.
We never ask for money at any stage.
Beware of fraudulent offers and always verify through our official channels.Unlock job insightsHirer responsiveness Salary match Number of applicantsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
Do you have a current Police Check (National Police Certificate) for employment?
Do you have customer service experience?
Have you worked in a call centre before?
How much notice are you required to give your current employer?
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📌 Inbound Support Associate - Entry-Level (Melbourne Cbd)
🏢 Firstsource Solutions Australia
📍 Melbourne