Expression of Interest -
Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $
74,******
plus
superannuation and leave loading
Employment Type:
Full time
ongoing
Locations:
Moree
Service Centre
Looking to build your customer service skills in a fast-paced, people-focused environment?
This could be
the
opportunity for you
!
About
Opportunity
Join our busy Service Centre team and be at the heart of the customer experience.
No two days are the same
.
Y
ou'll
support customers face-to-face, solve problems, and make a genuine difference with every interaction.
About you
You're someone who:
Thrives in a fast-paced, customer-focused environment
Communicates
clearly and confidently
Brings patience, empathy, and a solutions-focused mindset
Stays
calm under pressure and
enjoys
helping people
If you take pride in great service and being the person others rely on, we want to hear from you.
What
You'll
Be Doing
Providing frontline support and guidance to customers
Handling a wide range of enquiries with professionalism and care
Working as part of a team to keep the centre running smoothly
Resolving issues and complaints with accuracy and empathy
Using systems and technology to manage customer interactions
How to apply
Please
submit
your
resume
and
cover letter
that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date:
Monday 26 October
**** at 9:59am
Further Information:
For enquiries relating to recruitment please contact
Joy Lethieullier
via
******
Click
Here
to access the Role Description.




Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Click here
to view our approach on the use of AI in recruitment.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Eoi - Customer Service Representative (Moree)
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