Customer Service Advisor required for an Automotive Smash Repairer.
The role requires you to be a vital link between customers and our staff.
Your job will be to ensure a high level of customer satisfaction by managing relationships, resolving complaints, and facilitating communication throughout the vehicle repair process.Key responsibilitiesActing as the primary contact for customers having vehicles repaired and providing updatesDeveloping and maintaining solid, long-term relationships with clientsHandling enquiries and managing bookingsProcessing orders, invoices, and payments as well as other administration support requiredLiaising between customers and management to determine repair timelinesManaging a mix of phone, email, and face-to-face interactionAbout youExceptional verbal and written communication skills for dealing with customers, staff, and managementA strong understanding of the automotive industry would be preferredAbility to empathize and build trust with clientsCompetence in using specialized automotive computer softwareAbility to manage multiple tasks and clients simultaneously
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📌 Customer Service Advisor (Brisbane)
🏢 The Bump Shop
📍 Brisbane