Experienced Dental Receptionist / Front Office Coordinator34 hours per week over a 4-day week, Mon–Thu: every weekend is a long weekendFamily-owned ethical practice, no upsellingReady to run a front desk, not just work on one?
About usWe're a long-standing family-owned practice on George Street in Brisbane CBD, owned by the two dentists who treat our patients.
We offer general, implant, cosmetic and sedation dentistry under one roof.
We look after people properly, and our patients notice.
Our team also receives 50% off their own dental treatment.Our values are easy: be honest, take care with the details, keep learning, and treat everyone (patients, suppliers and each other) with respect.About the roleYou'll lead our front desk.
That means running the appointment book, owning the results (not just the tasks), and making sure every patient feels looked after from the first phone call.
You'll lead our junior receptionist, and we'll agree the goals together and trust you to deliver them.Key responsibilitiesManage the appointment book so each day runs smoothly and meets our targetsEnsure our database is growing through reviews and referralsOwn recalls, reactivations and treatment follow-upTake deposits and payments, process health fund claims, and keep accounts up to dateCoordinate with labs, specialists and other health providersRun the morning huddle and lead,



train and mentor our junior receptionistProvide a short weekly report on how the front desk is trackingHelp the clinical team when we're running behind (sterilisation, set-up or chairside)About youFront desk experience in a dental, medical or allied health practice (dental strongly preferred)Coordinator, senior receptionist or team leader experienceConfident with practice software (we use Praktika; we'll train you if you've used another system) and Microsoft 365Experienced with health fund claims, payments and patient accountsWarm with patients, and comfortable holding a boundary kindly (deposits, cancellation fees)You notice the detail others miss, and you follow things through without being remindedYou make decisions and own the outcomeMon/Tue: 7:30am–4:30pmWed/Thu: 8:30am–5:30pmWhy you'll like it hereFour-day week with every Friday offAbove-award pay that reflects your experienceNo sales targets: you'll only ever book what patients actually needA small team where your work is noticedReal ownership: you'll shape how the front office runsWe're interviewing straight away and can offer quickly to the right person.
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📌 Dental Front Office Lead - 4-Day Week, Above-Award Pay (Brisbane)
🏢 Dentistry on George
📍 Brisbane