Medical & Travel Insurance Claims Consultant - Multiple OpportunitiesBrisbane, QLD | Full-Time PermanentMake a Difference When It Matters MostAt Allianz Partners, we help customers navigate unexpected situations with confidence.
We're seeking an experienced Medical & Travel Insurance Claims Consultant to join our high-performing Travel Claims team.This is an exciting opportunity for a claims professional who combines strong technical expertise with a customer-first mindset and enjoys working in an environment focused on continuous improvement, innovation, and delivering exceptional outcomes.As part of a collaborative and supportive team, you'll play a key role in assessing travel and medical-related insurance claims, leveraging sound judgement, analytical thinking, and modern claims practices to deliver fair, efficient, and customer-centric decisions.About the RoleReporting to the Claims Team Leader, Travel, you will be responsible for the accurate, fair, and timely assessment of travel insurance claims across a broad range of claim categories, including medical claims.
You'll work closely with customers and internal stakeholders to ensure a seamless claims experience while maintaining compliance with company guidelines and regulatory requirements.You'll also contribute to process optimisation, capability development, and operational excellence initiatives that support the ongoing evolution of the claims function.Key ResponsibilitiesAssess and manage a broad range of travel and medical insurance claims in accordance with policy coverage and company guidelinesDeliver outstanding customer service through clear, empathetic, and professional communicationMake informed decisions on complex, high-value, and non-routine claimsWork collaboratively with Claims, Teleclaims, Medical Assistance, and other internal teamsSupport continuous improvement and process enhancement initiatives that drive better customer and business outcomesContribute to team capability through coaching, mentoring, and knowledge sharingMaintain strong quality, compliance,



and regulatory standardsUtilise digital tools, customer insights, and data-informed decision-making to support effective claim outcomesSupport business objectives through efficient claim management and achievement of team performance targetsWhat You'll BringInsurance & Claims ExpertisePrevious experience assessing insurance claims, ideally within travel, medical, health, or general insuranceStrong ability to interpret policy wording and apply coverage accuratelyExperience managing complex and high-value claimsExcellent analytical and problem-solving skillsStrong understanding of compliance, governance, and risk requirementsCommunication & Stakeholder ManagementExceptional written and verbal communication skillsAbility to build rapport and maintain positive relationships with customers and stakeholdersStrong negotiation and conflict resolution capabilitiesAbility to explain complex information clearly and confidentlyFuture-Focused SkillsWe're looking for someone who demonstrates:Adaptability within evolving and technology-enabled environmentsStrong digital literacy and confidence working across multiple systemsA continuous improvement mindsetCuriosity and openness to innovative ways of workingData-driven thinking and informed decision-making capabilitiesA customer-centric approach to problem-solvingCollaborative teamwork and knowledge-sharing behavioursWhy Join Allianz Partners?
Global organisation with strong local supportSupportive, inclusive, and collaborative cultureOngoing professional development and career growth opportunitiesOpportunity to work in a modern, digitally enabled claims environmentFocus on innovation, operational excellence,



and continuous improvementMeaningful work helping customers during challenging and unexpected situationsReady to Apply?
If you're an experienced claims professional looking to take the next step in your career and contribute to a team that values customer outcomes, innovation, and collaboration, we'd love to hear from you.Apply now and join Allianz Partners as a Medical & Travel Insurance Claims Consultant, helping customers when they need us most.****** | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full time | PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world.
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And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Travel & Medical Claims Specialist (Brisbane)
🏢 Allianz
📍 Brisbane