Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon.This is more than a traditional reception role.
We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business.The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments.You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals.Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon.This is more than a traditional reception role.
We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business.The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments.You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals.About UsAnderson Health Chiropractic is a close-knit, purpose-driven team committed to delivering outstanding patient care through advanced diagnostics, X-ray services and Chiropractic care.Beyond treatment, we focus on empowering our patients with long-term health strategies, including posture education, exercise and preventative care.We are passionate about excellence, accountability, growth and exceptional service,



and we're looking for someone who shares those values.What You'll Be DoingOversee daily front desk operations and coordinate patient flowDeliver an exceptional patient experience from the first enquiry through to ongoing careBuild genuine rapport and strong relationships with patientsConfidently handle phone, email and in-person enquiriesClearly communicate practitioner-recommended care plans, service options and financial arrangementsFollow up patient enquiries, missed appointments and outstanding bookingsSupport patient retention, rebooking and appointment conversionWork towards and contribute to clinic KPIs, performance targets and growth objectivesMonitor clinic performance and provide operational feedbackPrepare and maintain daily and weekly statistics and reportsCoordinate referrals, third-party payments and X-ray processingMaintain and improve clinic systems, processes and workflowsLiaise with suppliers, IT providers and allied health professionalsAssist with in-clinic marketing campaigns, community engagement and external promotional eventsIdentify opportunities to improve the patient experience and clinic performanceSupport and motivate the wider team and lead by exampleAbout YouYou are a natural communicator and people person who brings energy into the workplace.You are confident approaching people, starting conversations and building relationships.
You aren't uncomfortable discussing money, services or recommended care, and you understand that excellent healthcare administration involves both exceptional patient service and strong business performance.You are proactive rather than waiting to be told what to do.
You notice what needs attention, take ownership and follow through.Most importantly, you are comfortable in a role where communication, leadership, accountability, sales and KPIs matter.You Will BringMinimum 1 year of reception or customer-facing experience (healthcare experience preferred)Exceptional verbal and written communication skillsStrong interpersonal skills and the confidence to communicate with people from all walks of lifeA naturally outgoing,



engaging and enthusiastic personalityDemonstrated leadership qualities and the ability to lead by examplePrevious sales, customer conversion, business development or KPI-driven experienceConfidence discussing services, recommendations, pricing and financial arrangementsStrong organisational and time-management skillsExcellent attention to detailStrong problem-solving and decision-making abilitiesConfidence using technology and learning new systemsHighly RegardedExperience in sales, healthcare, allied health, medical reception, customer conversion or other KPI-driven environments will be highly regarded.We would particularly love to hear from candidates who have experience:Converting enquiries into bookings or sales working towards KPIsDiscussing treatment recommendations, memberships, packages or service optionsFollowing up leads or existing clientsPatient or customer retentionParticipating in promotional, networking or community eventsWorking HoursApplicants must be available for the following permanent shifts:Tuesday: 1:00pm – 7:30pmWednesday: 1:00pm – 7:30pmFriday: 7:30am – 12:30pmSaturday: 8:30am – 12:30pmFlexibility to work across our Doncaster and Croydon clinics is required.What We OfferA supportive, energetic and values-driven team environmentComprehensive onboarding and ongoing trainingProfessional development and opportunities to grow within the businessA role where your ideas, initiative and contribution are valuedThe opportunity to develop your leadership, communication and business skillsA chance to make a genuine impact on both our patients and the growth of our clinicsApply NowIf you're an outgoing, confident and results-driven person who loves working with people, enjoys achieving goals and isn't afraid of sales, KPIs or taking ownership, we'd love to hear from you.We're looking for someone who wants to do more than simply manage a reception desk — we want someone who can become an key part of our team and help us deliver an outstanding patient experience while continuing to grow.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Chiropractic Front Desk Leader: Patient Experience & Growth (Melbourne)
🏢 Anderson Health Chiropractic
📍 Melbourne