The Office Concierge position exists to provide a single, professional first point of contact at the front foyer for all visitors and staff, while managing building access control to protect the security and confidentiality of a multi-departmental vehicle sales office (Finance, Design, Marketing, MP&L;, Purchasing, and IT).
With multiple departments operating from one site — many handling sensitive commercial, financial, and design information — the role ensures visitors and staff are greeted and directed consistently, access to secure areas is properly controlled, cross-departmental coordination is simplified, and safety/compliance obligations (visitor sign-in, emergency evacuation procedures) are met.Key responsibilitiesEnsure visitors and staff are greeted and directed consistently, creating a professional first impression and smooth entry experienceIssue, activate, and deactivate access badgesCoordinate quarterly access control auditsManage Security Key Card Access Transaction System (SKCATS)Greet all visitors, dealers, suppliers, contractors, and job candidates on arrivalConfirm appointments and notify the relevant department/host of visitor arrivalProvide a professional, welcoming first impression representing the company brandHandle general enquiries and direct visitors appropriately when hosts are unavailableAssist staff with day-to-day access issues (lost/forgotten badges, current starter access setup, temporary contractor access)Serve as contact for general office questions prior to escalation to relevant departmentsAbout youPrior experience in reception,



concierge or a customer service rolesHigh School Certificate / Year 12 completion (or equivalent)First Aid Certificate (HLT AID011 or equivalent)Strong interpersonal and customer service skills (professional first impression)Strong knowledge of PC applications, e.g. Office 365Able to identify and troubleshoot basic IT issues, escalating more complex problems when requiredDemonstrate sound judgment and maintain discretion and confidentiality when handling sensitive informationAbility to multitask across simultaneous visitor and staff needsBasic understanding of each department's function to route enquiries efficientlyMultiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse AbilitiesFlexible Work ArrangementsGrowth and development opportunities via internal and external trainingPaid parental leave from day 1Comprehensive Employee Assistance ProgramWellness Programs including Free Flu Vaccinations and Health ChecksAbout usFord Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.
As Australia's largest automotive OEM employer, Ford proudly has around 1,500 talented engineers, designers, and specialists working across five Victorian sites.
Australia is a key global development hub for Ford, and the local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.
Ford Australia's National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Security Concierge & Visitor Access Lead (Melbourne)
🏢 Lincoln Motor
📍 Melbourne