Contact Centre Engineer (NICE CXone) *Multiple Positions*Lead a critical enterprise migration for a major national organisation.About the EngagementFinXL are seeking multiple Senior Contact Centre Engineers with strong NICE CXone expertise to join our team within a major enterprise migration program .
In this role, you will play a key technical role in transitioning a large-scale client from a legacy Webex Contact Centre environment over to NICE CXone.As a Senior Contact Centre Engineer, you will be responsible for end-to-end technical delivery-working closely with Solution Architects, Project Managers, Support Teams, and third-party vendors.
You will manage both pre- and post-deployment activities and may act as the Technical Lead across various deployment streams.About FinXL IT Professional ServicesFinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities.
Since ****, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.Key ResponsibilitiesMigration & Engineering: Lead technical design, configuration, and implementation activities to migrate contact centre operations from Webex to NICE CXone.Technical Leadership: Serve as a Technical Lead when required, guiding junior engineers, cross-functional teams, and third-party vendor resources.Solution Architecture & Requirements: Gather business requirements, produce detailed technical documentation, and design end-to-end call flows.Integrations & Testing: Develop and manage Web Services and API integration's.
Build, execute,



and document comprehensive test plans and test cases.Stakeholder Collaboration: Partner closely with Pre-sales, Solution Architects, PMO Project Managers, and Support Teams to ensure seamless solution delivery.Key Requirements & SkillsEssential CriteriaContact Centre Experience: Robust hands-on technical solution delivery experience within modern Contact Centre environments.NICE CXone Expertise: Proven experience configuring, deploying, and migrating contact centre solutions using the NICE CXone suite.Migration Exposure: Hands-on experience working with legacy migrations (exposure to Webex Contact Centre is highly advantageous).
Call Flow & API Development: Strong track record in call flow design, documentation, and Web Services / API development.Testing & Quality Assurance: Demonstrated ability to develop test cases, execute test plans, and document migration results.Domain Knowledge: Deep understanding of Contact Centre domain operations, including Workforce Management (WFM) and Reporting functions.Soft Skills & Operational AttributesStrong written, verbal, presentation, and technical writing skills.Ability to work autonomously as part of a geographically distributed team.Strong problem-solving capabilities with a flexible, adaptable approach.What's On Offer?
Initial 12 months' contract, with a view to extendLocated in north-west of SydneyHybrid working arrangement (2-3 days in the office)Lead a critical enterprise migration for a major national organisation.Work alongside leading Solution Architects, PMO leaders, and enterprise technology partners.
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📌 Contact Centre Engineer (Nice Cxone) *Multiple Positions* (Brisbane)
🏢 FinXL Professional Services Pty
📍 Brisbane