Evident Australia Pty Ltd – Sydney CBD NSWThe Field Service Engineer is responsible for maintaining high level of technical service and support competency on Evident Life Science and Industrial Microscopy equipment by performing installation, repair and preventative maintenance at customer sites across NSW and the ANZ Region.Field Service – MicroscopyBe highly responsive and proactive in dealing with customer needs and maintain close and effective relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issuesPerform to designated SLA goals for customer call back, on-site response and time to resolution for all service episodes.
Plan and manage contract and ad-hoc PM work aligned with customer SLAs and company KPI'sAssist in achievement of service revenue budget by championing company products, developing strong customer relationships within key accounts and working closely with commercial and operations teamsTake ownership for customer satisfaction of services performed - liaise with Customer Operations and Technical Specialists for service escalations and follow up with customers on fault resolutionParticipate in the service process from job allocation to closure, documenting resource usage and generating service reports to facilitate accurate invoicingSchedule and monitor field service activity on Salesforce and work closely with Service Administrators and Customer Operations to ensure effective delivery of customer service and field service administration functionsAssist with project management of high-end installations and demonstrationsContribute to and make recommendations for continuous improvement to the procedures,



quality and efficiency of Evident Field ServiceGeneralResponsible for the correct operation and storage of test equipment and workshop tools used in the repair/testing of electronic processing equipmentMaintenance of customer installed base and instrument service recordsCompletion of expenses and travel approval processes as requiredProvide feedback of potential prospects to the sales departmentWork in accordance with all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S; as detailed in the Company's Quality Manual and published business procedures.What we are looking for:Tertiary qualification in Electronics, or Science-related field desiredMinimum 2~5 years' experience in field service and/or an electronics or optics repair workshopExperience with the scientific, industrial or diagnostics markets highly regardedExperience with electronics troubleshooting and computer networked equipmentExcellent electro-mechanical aptitude with exposure to optical mechanics desiredFamiliarity with high-end life science or industrial microscopy products would be an advantage comprising optical, laser scanning and digital microscopes and imaging systemsExperience partnering with commercial teams to drive resultsExperience using SAP / Salesforce or similar CRM tools for sales or service business processesProven background in resolving technical issues, identifying root cause & implementing solutions for customer/equipment issuesMechanical and electronics troubleshooting aptitude.




System level approach to problem solving with an analytical mindset and a strong drive to resolve open issuesAbility to communicate effectively with internal and external customersAbility to work to a schedule and meet KPI'sWillingness to develop, maintain knowledge and skill in supported productsManage customer expectations and follow-up strategies to ensure customer satisfactionAbout EVIDENT:For over 100 years as Olympus, we set the industry standard for optical precision in microscopy, helping the world see what was once out of view.
Today, as Evident, we continue to help scientists, physicians, and engineers illuminate the unseen with advanced imaging solutions that combine renowned optics with cutting-edge digital innovation.Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods from essential brightfield and darkfield microscopy to advanced fluorescence, 4D analysis, and digital pathology.
In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and manufacturing analysis.Whether advancing new therapies, ensuring product integrity, or exploring the unknown, Evident is defining a recent era of discovery with easy-to-use tools that help unlock hidden answers and empower exciting new breakthroughs.Evident is headquartered in Tokyo and supported by R&D; and manufacturing centers in Japan, the United States, Germany, and China, with operations and dedicated sales and service centers around the world.
For more information, visit EvidentScientific.com.In the meantime, follow us on Evident Microscopy | LinkedIn
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📌 Field Service Engineer, Mis (Sydney)
🏢 EVIDENT AUSTRALIA
📍 Sydney