At Australian Unity, we're reimagining how health and care are delivered in local communities.
By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.As a Scheduling Coordinator, you'll play a key role in making this happen.
In this fast-paced role, you'll plan and organise services, so they run smoothly and meet customer needs.
You'll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.You'll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings.
Your work will directly impact the independence and well‐being of our customers, helping them live confidently at home.This is a full-time position based from our Birtinya office, with the flexibility to work from home one day per fortnight.
You'll work a rotating roster of 8:00am - 4:00pm for two weeks, followed by 9:00am - 5:00pm for the next two weeks.
In this role, you'll manage rostering and scheduling to support our Sunshine Coast Neighbourhood.
Hourly rate of $***** + Super.Key accountabilities:Schedule and manage care worker rosters, including intraday changes and leave requestsEnsure compliance with rostering guidelines, training, and funding requirementsCoordinate third-party service bookings and supplier engagementAct as first point of contact for customer scheduling enquiries,



providing timely and friendly supportUse systems to maintain accurate data and support payroll accuracyProvide workforce insights to leaders and assist with recruitment alignmentDeliver occasional after-hours support when rosteredPromote safety, quality and compliance in all activitiesWhat You Will BringExperience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre, retail or customer support background looking for a career changeHigh attention to detail and commitment to quality and complianceAbility to work to tight deadlines and manage changing prioritiesStrong communication skills and empathy for customers and colleaguesProficiency in Microsoft Office and general administration practicesExperience using Procura/Genesys/Tableau/Easy Roster would be highly regardedWhy work for Australian Unity?
Additional Leave benefits including Community, Wellbeing & Deep Listening LeaveFlexible Work Options –hybrid role combining WFH & Branch daysCareer development with full access to LinkedIn Learning & internal opportunitiesStaff discounts across our insurance products, travel and retail partnersFitness Passport – discounted access to 1,500+ gyms & facilitiesNovated Car Leasing options through our partners Maxxia or Flair Cars14 weeks paid Parental LeaveAustralian Unity is an Equal Prospect employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
To view our Reconciliation Action Plan, please click about-us/reconciliation-action-plan
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📌 Health Concierge - Scheduling Coordinator (Queensland)
🏢 Australian Unity
📍 Queensland