XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services companyXPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.We have 120+technocrats in Australia working at our clientlocations.XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Must Have Skills:
Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.Business Analyst skillsUnderstanding of the Contact Center domain
Nice to Have Skills:
enhancement of AI capabilities in our Contact Centre toservice our customers
Detailed Job Description
Mandatory Skills
5+ yearsexperienceUnderstanding ofthe Contact Center domainBusiness Analyst skills
Responsibilities
Interact withBusiness teams to gather Requirements.Interact with Implementation /Support teams to refine requirementsCreate required documentation tocommunicate requirements between project implementation and Business Teams.
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📌 Business Analyst -Contact Center Domain (Sydney)
🏢 XPT Software
📍 Sydney