Shape fundraising strategy through data, analytics and donor experienceTurn donor insights into greater impact for children and familiesFull-timeSydney, hybridBarnardos Australia is a leading non-denominational children's social care and wellbeing not-for-profit organisation providing direct care and support to approximately 15,000 children, young people, adults, families and communities across NSW and ACT through its integrated Child and Family Hubs.
With nearly 400 dedicated staff, Barnardos delivers tailored services that protect children from harm, support them to heal, and strengthen connections within their families, culture and communities.Reporting to the Head of Revenue & Giving, the Donor Support & Insights Manager will play a critical role in enabling data-driven fundraising and strengthening the donor experience across Barnardos.
Combining donor services leadership, CRM management, analytics and business intelligence, you'll lead a high-performing donor support function while ensuring the organisation has the systems, processes and insights needed to grow sustainable income and deepen donor engagement.This is an exciting opportunity for a data-savvy fundraising professional who enjoys translating information into action.
You'll lead the donor services team, champion data integrity, oversee CRM performance and provide strategic insights that drive acquisition, retention and upgrade opportunities.
You'll help shape supporter journeys,



optimise campaign performance and build a culture of evidence-based decision making across the Revenue & Giving team.About YOUYou are an analytical and donor-focused skilled who combines strong technical capability with a passion for improving supporter experiences and fundraising outcomes.Experience in CRM, donor services, fundraising operations, data analytics or fundraising insights within the not-for-profit sectorDemonstrated experience managing and optimising fundraising databases such as Raiser's Edge, Salesforce or similar CRM platformsStrong data analysis capability, including segmentation, donor behaviour analysis, cohort reporting and supporter insightsExperience managing staff, contractors or service teams, with the ability to coach and develop capabilityExperience building dashboards and reports using business intelligence tools such as Power BI, Tableau, Looker or similar platformsKnowledge of data governance, privacy requirements and fundraising compliance obligationsStrong project management skills and experience improving processes, systems and workflowsExcellent stakeholder engagement skills, with the ability to communicate complex insights in a practical and meaningful wayExperience supporting fundraising campaigns through analysis, audience targeting and performance reportingTertiary qualification in data analytics, business, commerce, IT, fundraising, marketing or related discipline (or equivalent demonstrated experience)A genuine commitment to improving outcomes for vulnerable children, young people and familiesGembridge Australia champions diversity and is committed to building an inclusive environment.
We encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and genders.Gembridge is proud to partner with Barnardos Australia.
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📌 Donor Support And Insights Manager (Sydney)
🏢 Gembridge
📍 Sydney