Newcastle CBD location/ hybrid work from homeCoach Claims Advisors on effective injury and claims management strategies12 month full-Time roleJob DescriptionNewcastle CBD location/ hybrid work from homeCoach Claims Advisors on effective injury and claims management strategies12 month full-Time rolePurpose Of The RoleOur people-first culture empowers employees to make decisions and succeed in a supportive and high-performing setting that embraces change and continuous improvement.
We live by Suncorp's values: Caring for others, Being courageous, and Doing the right thing—and these values underpin everything we do.
The Injury Management Advisor – Workers Compensation is critical to delivering timely, evidence-based, and compliant injury management services.
This role supports recovery and return-to-work outcomes by providing technical advice on treatment and rehabilitation needs, influencing claims strategies, and supporting Claims Advisors to manage tail claims effectively.
You will champion consistent decision-making, legislative compliance, and coaching across the team while promoting customer-first practices and contributing to overall claims performance and cost-effectiveness.
The position is in a Front end (0 to 26wks) Small to Medium ER Portfolio.Key AccountabilitiesProvide clinical injury management advice regarding treatment and rehabilitation needsInterpret medical reports and advise on reasonableness and necessity of interventionEnsure decisions are aligned with legislation, evidence-based practice, and delegated authorityWork closely with leaders and technical specialists to embed proactive, consistent practicesContribute to strategic planning, process development,



and improvement initiatives.What You'll BringDegree in Allied Health related discipline is mandatoryMinimum 2 years Clinical experienceMinimum 2 years Workers Compensation - DesiredMinimum 2 years Occupational Rehabilitation experience - DesiredAbility to identify developmental needs of team members and recommend training activities to achieve positive outcomes.What You'll EnjoyAccess our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.
Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to youHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annuallyPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employeesFree wellbeing coaching, a dedicated Employee Council, and confidential EAP accessDiscounts at 900+ retailers, Fitness Passport, and reduced super feesPaid volunteer leave, donation matching, and unlimited emergency response leaveDiversity is celebrated through employee resource groups and inclusive policies for all familiesExplore our full benefitsAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
To apply for this opportunity, please submit your application directly via the link provided.We are aware that some candidates may be experiencing issues when submitting their application.
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📌 Injury Management Advisor – Hybrid Coaching For Claims (Newcastle)
🏢 Suncorp Group
📍 Newcastle