Pilot Partners is a leading full service mid-tier accounting firm located in OneEagle in Brisbane's CBD.
We pride ourselves on our ability to get the job done and to provide our clients with exceptional service and results.We have a rare and exciting opportunity for a proactive, reliable and detail-oriented Debt Recovery Officer to join our team.The RoleAs a Debt Recovery Officer, you will be responsible for the timely follow-up and recovery of outstanding invoices, maintaining accurate accounts receivable records, and working proactively with clients to resolve outstanding debts.
It is a role where accuracy, sound judgement and a genuine, professional approach to conversations really make a difference.What you'll doManage and maintain the accounts receivable ledger, ensuring transactions are recorded accurately and on timeMonitor aged debtors, prioritise collection activity based on the age and circumstances of outstanding debtContact clients by phone to discuss outstanding balances, payment terms and resolve account queriesNegotiate payment plans and resolve failed or declined paymentsPrepare and issue statements and invoices to clientsPrepare regular accounts receivable and debt recovery reports, flagging areas of concern and recommending improvementsBuild robust relationships with internal and external stakeholdersEscalate collection matters where appropriate,



including liaison with external debt collection or legal representativesWhat you'll bringPrevious experience in debt collection, accounts receivable, debt recovery or a similar finance role — ideally within commercial collectionsA Certificate IV or Diploma in Accounting, Finance or a related discipline is a plus, but not essentialProficiency in Microsoft Office Suite, with experience using Practice Management and Document Management SystemsExcellent communication skills and the ability to manage challenging conversations professionallySharp attention to detail and strong analytical skills, with the ability to interpret aged debtor reports, spot trends and make recommendationsAn understanding of ACCC guidelinesA proactive, solutions-focused mindset and a collaborative, client-first approachStrong problem-solving skills, with the capacity to investigate and resolve account discrepancies and other matters impacting outstanding debtsWhy Pilot?
Supportive and professional team environmentWork / life balanceCompetitive salary packageRegular trainingEmployee Assistance ProgramWellness activities including but not limited to onsite yoga, pilates, meditation, massages, run club, and access to on-site flu vaccinationsSocial club with a variety of events, firm-wide End of Financial Year party and Christmas events, monthly birthday morning teasCasual Friday every weekYou must have full Australian working rights in order for your application to be successful.
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📌 Debt Recovery Officer (Part-Time) (Brisbane)
🏢 Pilot Partners
📍 Brisbane