Join a passionate fundraising team and make your mark on a current program that will help provide sustainable support for children with cancer and their families.As Australia's only national charity focused on the psychosocial needs of children with cancer and their families, Redkite provides practical, financial and emotional support throughout the cancer experience.
Its services include counselling, music therapy, financial assistance, education, information and support for families navigating childhood cancer.Redkite has recently launched an outsourced face-to-face regular giving program, and it is already tracking ahead of its ambitious first-year growth targets.
This is an exciting opportunity to join at the beginning of the journey, take ownership of the program's day-to-day coordination and help shape how regular donors are welcomed, engaged and retained over the long term.As Regular Giving Coordinator, you will coordinate the face-to-face acquisition program, working closely with specialist agency partners, internal fundraising and database colleagues, and outsourced supporter relations providers.
You will monitor performance, maintain high standards of donor care and ensure data moves accurately between suppliers and Redkite's CRM.This is a varied, hands‐on role where no two days will look exactly the same.
You might be reviewing acquisition and attrition metrics, resolving a donor enquiry, reconciling agency invoices, improving an internal process, developing regular giving content or helping agency fundraisers understand Redkite's purpose and impact.In this key role, you will:Coordinate the day-to-day delivery of the face-to-face regular giving acquisition programBuild effective relationships with external fundraising and supporter relations agenciesReview existing reports, identify performance trends and recommend improvementsEnsure donor information is accurately transferred between agency partners, supporter relations providers and Redkite's CRMSupport contract compliance, quality assurance and high standards of fundraiser conductCoordinate invoice reconciliation, clawbacks, cancellations and other program administrationRespond to regular giving enquiries and ensure donors receive a timely,



positive experienceDevelop and improve processes, policies, donor journeys and program documentationHelp bring regular giving to life across Redkite's website, communications and fundraising collateralSupport the development of acquisition, welcome, retention, upgrade, reactivation and loyalty activityDeliver training to face-to-face fundraising teams, either online or occasionally in personThe position supports donor acquisition and stewardship across face-to-face, digital, direct mail and telemarketing channels, while using data-driven insights to strengthen retention and return on investment.About YouYou understand how face-to-face regular giving programs work and are confident interpreting the core metrics that indicate whether a program is performing successfully.You may already be coordinating a regular giving program, or you could be working in supporter care, donor services, individual giving or fundraising operations and be ready to take greater ownership.
You enjoy working with data, systems and processes, but you never lose sight of the supporter experience behind the numbers.You do not need extensive experience managing external agencies, as you will be well supported in agency meetings.
However, you will bring the confidence to build robust supplier relationships, ask the right questions and ensure agreed standards and contractual expectations are upheld.Most importantly, you are proactive, adaptable and motivated by the opportunity to build something.
You can see where a process,



communication or donor journey could be stronger and are willing to take the initiative to improve it.You will bring:Experience working internally within a charity or not-for-profit fundraising environmentAn understanding of face-to-face fundraising programs and their key performance metrics Experience supporting or working with a regular giving program, donor care function or supporter relations teamConfidence working with donor data, reports and fundraising systemsCRM experience, with Salesforce highly regardedThe ability to interpret existing reports and identify trends across acquisition, attrition, retention and donor valueStrong stakeholder management, communication and negotiation skillsThe confidence to work with agencies and suppliers while maintaining clear expectationsExcellent attention to detail and a practical understanding of data qualityA proactive and organised approach, with the ability to manage an unpredictable and varied workloadA genuine commitment to delivering respectful and positive donor experiencesWhy you'll love working at Redkite:Coordinate the newly launched program with considerable scope for growth and improvementJoin at an exciting early stage, with strong results already being achievedWork alongside experienced agency partners and knowledgeable internal fundraising specialistsContribute to sustainable income that helps children with cancer and their families access vital supportHybrid working with three days in the Surry Hills office and two days from homeMelbourne-based candidates may also be consideredFull-time opportunity, with four days considered for a highly organised and experienced candidate(RM1)Bring your regular giving knowledge, confidence with data and commitment to donor care to a role where you can genuinely shape the future of the program.For more information or a confidential discussion, please contact Lucy Kershaw at Beaumont People - ****** People believes a diverse workplace is a happy workplace and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disability.
We do not discriminate based based on race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status.
If you require reasonable adjustments during the recruitment process, Beaumont People would be happy to discuss how these can be arranged.
#J-*****-Ljbffr

📌 Regular Giving Coordinator (Sydney)
🏢 Andrew Au on
📍 Sydney