Additional InformationJob Number********Job CategoryRooms & Guest Services OperationsLocation12 Murray Street, Hobart Tasma ****, Australia VIEW ON MAPSchedulePart TimeLocated Remotely?
NPosition Type Non-ManagementThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions.
The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture.
Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.The OpportunitySupporting all areas of Front Office, the Guest Experience Expert will welcome guests with warmth and elegance, manage phone enquiries with poise, and coordinate every detail to ensure an effortless stay.
You will oversee guest arrivals and departures, including check-ins, check-outs, room allocations and adjustments, secure payments, and room key management, while responding to guest requests and reservations with efficiency and care.A natural affinity for engaging with guests, paired with strong attention to detail and calm professionalism, will define your success in this role - delivering a consistently exceptional experience in every interaction.Key AccountabilitiesDeliver seamless, personalised guest experiences across Front Desk and Service Experience functionsManage guest arrivals and departures, including check-ins, check-outs, room allocations, and billingHandle guest enquiries via phone with professionalism, warmth, and efficiencyTake reservations when required, ensuring accuracy and a personalised approachCoordinate guest requests and liaise with internal departments to ensure an effortless stayAnticipate guest needs,



confidently upsell rooms and hotel experiences, and maximise revenue opportunitiesResolve guest concerns with discretion, empathy, and a solutions-focused approachBring the story of the hotel and Hobart to life through engaging, thoughtful guest interactionsMaintain accuracy in administrative tasks, including payments and room key managementUphold the highest standards of service excellence in every interactionProfileMinimum 2+ years' experience in a customer service role as a Front Desk / Service Experience role or similarExceptional interpersonal and communication skills, with a natural ability to engage with guestsStrong attention to detail, thorough follow-up, and proven problem-solving abilitiesExcellent time management and organisational skillsAbility to emotionally connect with guests and consistently deliver elevated levels of serviceExperience in conflict resolution with a calm, solution-focused approachFlexibility to work on a 24-hour rotating roster, including weekends and public holidaysExperience with the OPERA Property Management System is highly regardedMust have full working rights in AustraliaRewards For Work, Benefits For Your LifestyleJoin a supportive, progressive, and highly experienced teamBe part of something truly unique within The Tasman experienceAccess generous benefits and discounts for yourself, family,



and friends across over *****+ Marriott properties worldwideExtensive career development, learning, and growth opportunitiesWellbeing programs and initiatives designed to support you personally and professionallyEnjoy a relaxed lifestyle with easy access to world-class events and experiences across TasmaniaMarriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
Our more than 100 years of experience, beginning in **** under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.From legendary palaces and remote retreats to timeless up-to-date classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures.
If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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📌 Luxury Guest Experience Specialist (Hobart)
🏢 THE LUXURY COLLECTION
📍 Hobart