The RoleAs an Customer Care Assistant, you'll play a key role in being the voice between our customers and THISBOWL.
You'll be responsible for responding to customer communications across all channels, ensuring every guest feels heard, valued, and connected to the brand.
It's your job to deliver exceptional support, share timely feedback and insights with the team, and help turn even our most disgruntled guests into our biggest fans.You'll HaveA genuine passion for customers and delivering exceptional experiencesStrong organisational skills and attention to detailThe ability to work independently and as part of a teamA positive, can-do attitude with the initiative to get things doneExcellent communication skills, both verbal and writtenA willingness to learn and thrive in a fast-paced, customer-focused environment.Key ResponsibilitiesReporting to the Customer Care Coordinator, you'll play a hands-on role in supporting our Customer Care team across Australia.You will work a minimum of 2 days per week with the potential to increase your hours.You'll Be Expected ToProvide above and beyond communication with our customers so they feel heard and more connected to the brandRespond to all inbound customer communications across THISBOWLKeep the restaurant team informed by delivering timely feedback when relevantGather and share insights to help us understand what our customers love about THISBOWL and where we need to improveRole model and reinforce THISBOWL's people and culture standardsConvert disgruntled guests into our biggest fans!
BenefitsWhat you can expect when you're part of the THISBOWL Fam:A fun and agile work environmentCompetitive compensationTraining and continuous opportunities for career advancementTeam parties, sport events, and heaps more.
We're always up to something!
Why THISBOWL?
THISBOWL is one of Australia's fastest-growing food brands, offering fresh, made-to-order salads with an Asian twist.
Founded in **** in Bondi, we have expanded to over 50 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast).
In ****, we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL).
Our founding mission – to change the culture of fast food – continues to drive our team of quality-obsessed foodies as we grow.So why join us?
Well, we're not your average 'fast food' brand—we're all about doing things differently.
If you love great food, leading with heart, and growing in a team that backs your growth, you'll fit right in.
We're here to help you thrive, not just work.The Interview ProcessHere's what you can expect during our recruitment process:Initial pre-screen call with our Recruitment team (15 minutes)2nd round interview with the hiring manager – diving deeper into your experience and the scope of the role (in person – 30 minutes)Move to offer.
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📌 Customer Care Assistant (Secondment) (Brisbane)
🏢 THISBOWL
📍 Brisbane