About The PositionCare Dentistry, based in About Smiles Chatswood is looking for an experienced Treatment Coordinator/Dental Receptionist to join our cosmetic-focused practice on a part-time basis Monday to Friday with Wednesdays off plus 1 to 2 Saturdays a month.You will work closely with our experienced clinicians including Dr Chris Ho at Care Dentistry.
We have over 25 years of experience and provide a wide range of cosmetic treatments, including implants, oral surgery, and veneers.
As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors, while also supporting treatment coordination—helping patients understand their options, feel confident in their care, and move smoothly through their treatment journey.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.Key ResponsibilitiesGreet patients warmly, manage check-in/check-out, and coordinate appointment scheduling to ensure a smooth and welcoming experience.Guide patients through their treatment plans by clearly explaining procedures, timelines, and costs.
Build trust and ensure patients feel informed and confident in proceeding with recommended care.Coordinate treatment schedules and manage financial discussions, including preparing quotes, referral letters, explaining payment options,



and assisting with payment plans or insurance where applicable.Act as the key point of contact for patients throughout their journey.
Follow up on pending treatments, manage appointment flow, and ensure a seamless, high-quality patient experience from consultation to completion.Handle phone calls, emails, and patient enquiries, providing clear information about treatments and resolving concerns in a qualified manner.Maintain accurate and confidential patient records in line with compliance requirements and clinic protocols.Ensure the reception area is well-presented, organised, and fully stocked to support smooth daily operations.What We Can Offer YouCompetitive hourly rate that values your experienceA varied, fast paced roleMake a real impact by helping patients feel confident in their careEmployee Assistant Program for wellbeing and support when you need itAccess exclusive discounts and cashback offers via the Work AppProudly a certified Great Place to Work ***** & ****)What Do You Need To SucceedPrior experience in treatment coordination or dental reception is essentialStrong communication skills with the ability to explain treatment options clearly and confidentlyStrong organisation and attention to detail to manage multiple patients and prioritiesCapability to address patient concerns and resolve issues with professionalism and empathyWhat's NextIf you're excited about the opportunity to help us grow, we'd love to hear from you.
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📌 Treatment Coordinator/Dental Receptionist (New South Wales)
🏢 Impression Dental Group
📍 New South Wales