Join a team that makes every arrival unforgettable.At Pullman Melbourne City Centre and Mercure Welcome Melbourne, we don't just check guests in we welcome them to the best of Melbourne.
Right on the doorstep of the city's food, fashion and culture, our complex is where 5-star polish meets genuine Melbourne warmth.
We're part of Erdigroup, one of Australia's largest privately owned hotel groups, and we're looking for someone who leads with the same values we do: passion, people, integrity, teamwork, innovation and excellence.If you love the buzz of a busy lobby, thrive on solving problems before guests even notice them, and get a kick out of leading a team that genuinely cares, we want to meet you.About youJoin the Front Office team at Pullman Melbourne City Centre and be part of the first impression our guests experience from the moment they arrive.
We are looking for a friendly, energetic and service-focused Porter to welcome guests, assist with luggage,



and provide seamless arrival and departure experiences.About the roleGreeting guests on arrival and offering assistance with luggageProviding valet parking for guests and ensuring vehicles are handled safelyEscorting guests to their rooms and explaining hotel facilitiesSupporting the Front Office team with guest requests and enquiriesAssisting with lobby presentation and maintaining a welcoming environmentDelivering items to guest rooms promptly and professionallyWhat you will bringA warm, welcoming and guest-focused attitudeA valid full driver's license and confidence driving a range of vehiclesStrong communication skills and the ability to stay calm under pressureProfessional grooming and a genuine passion for hospitalityAvailability for rotating AM, PM and weekend shiftsPrevious experience in a hotel or customer service workplace is preferred but not essentialSkills & ExperienceA minimum of 1-2 years in a customer service environmentFamiliarity with Melbourne locations and hotspotsExcellent communication and time management skillsPrevious Opera system knowledge will be highly regardedFull Australian Manual Driver's LicenseOpportunity to be part of both Erdi – one of Australia's largest privately and independently owned Hotel groups – and a global brand, Accor.Food and Beverage discountsAccommodation discounts for you, your family and friends.Discounted parking
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📌 Porter (Melbourne)
🏢 PULLMAN
📍 Melbourne