Ready to join our team?
We're looking for aBe the vital link between pet owners and our clinical team.Meaningful work that makes a significant differenceAustralia's largest employee-owned veterinary groupPart-Time (20h per week), $*****/hour + super + shift penaltiesLocally led, nationally connected, centrally supportedAnimal Emergency Australia (AEA) is Australia's largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.Animal Emergency Service (AES) CanberraAt AES Canberra, as part of the Animal Emergency Australia (AEA) network, you'll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.We have intentionally designed our roster, workflows, facilities and culture to create a sustainable emergency career where our team can practice high-quality medicine, continue growing professionally, and still have time for the things that matter outside the hospital.About the RoleAs a Client Care Representative (CCR), you'll be the vital link between our clients and the clinical team.
From the moment people walk through our doors to the time they leave, you'll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need.
With a warm and compassionate approach, you'll bring empathy and accuracy to every interaction.What CCR life looks like at AES CanberraProviding outstanding service to clients and pets,



including triaging on arrivalKeeping clients informed with timely updates on their pets and answering questionsCollaborating with the team on patient updates, needs, and financial informationAssisting clients with insurance and finance-related queriesHandling cash and performing daily reconciliationsPerforming administrative duties to support front-of-clinic operationsAES Canberra operates 6 PM – 8 AM on weekdays and 24 hours on weekends and public holidays, providing emergency and critical care for pets when they need it most.Shift work will be required including a mix of nights, weekends, and public holidays.About YouSkilled in delivering exceptional customer experiences in high-pressure environmentsResilient and calm in a complex and rapid-paced emergency environmentAdaptable to respond to changing prioritiesPrior experience in a veterinary setting may be advantageous but is not essentialReliable transport is essentialWhat We OfferPermanent Part-Time offering 20 hours per weekAbove-award hourly rate from $***** per hour + super + 17.5% leave loading + shift penaltiesCollaborative and supportive team that will help to develop your careerPet well-being discounts (including discounted treatment and products)Discounted gym memberships (Fitness Passport)Refer a Friend program & rewardsDedicated wellbeing committee for our employeesAccess to our Employee Assistance Program (psychology, nutrition, sleep)For a confidential discussion, please contact Mitchell Merritt at We're proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.
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📌 Client Care Representative (Canberra)
🏢 Animal Emergency Australia
📍 Canberra