Customer Experience Assistant (Fringe HQ)Applications close: 8 Nov **** (Midnight Adelaide time)POSITION: Customer Experience Assistant (Fringe HQ)REPORTS TO: Customer Experience CoordinatorsEMPLOYMENT: Casual, LPA Production and Support Staff (Level 3) – $***** per hourSTART DATE: 8 FEB ****POSITION SUMMARYCustomer Experience Assistants are the first point of contact for Adelaide Fringe audiences.
Whether you are on the phones, replying to enquiries, or providing ad-hoc support at physical locations, you help make the Fringe experience seamless, friendly and stress-free.
You'll work in our call centre based at Fringe HQ, using Red61 to manage sales, process exchanges, and support access bookings.
You'll be part of a fast paced, supportive team that takes pride in clear communication, inclusive service and solving problems on the spot.
You don't need to know everything on day one.
All we ask is you bring energy, initiative, and a genuine care for our customers.
This is a great role for someone who thrives in live environments,
enjoys connecting with people and is up for the organised chaos that comes with festival life.Education & ExperienceExperience in customer service, retail, hospitality or a similar frontline environmentComfortable with phone-based service and multitasking under pressureDesirable: Familiarity with ticketing systems (Red61 or similar)Desirable: Experience in a festival, arts or events settingDesirable: First Aid and/or CPR certificationSoft Skills & Personal AttributesFriendly, confident and calm under pressureStrong communicator with attention to detailAble to work well independently and in a teamComfortable learning current systems and procedures quicklyEnthusiastic about the arts and live event environmentsWe strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.
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