Last Mile Transport Team Manager - Wetherill Park Customer Fulfilment CentreWe've been trusted to serve Aussie communities since **** and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands.
At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamLead and manage the operational success of our Customer Fulfilment Centre's (CFC) last mile operations.Responsible for coordinating the operations of a substantial CFC customer delivery team in execution to achieve Cole's ecommerce KPIs for safety, customer experience, cost, fulfilment and delivery.Oversee process compliance to drive safety and operational process improvement and collaborate with internal departments, state transport management and 3PL transport providers to ensure seamless end to end delivery operations.About the roleThis role will require you to work a versatile roster including weekends.You will also:Lead and drive a highly customer-focused culture across CFC customer delivery operationsManage the transport & customer delivery team within CFC operationsCollaborate with other Coles business units to ensure CFC customer delivery operations are positioned to enable online sales growthExecute the strategy implementation plan, to achieve ecommerce & operations objectivesContribute to the development/definition of the organisational strategies & plans, within Customer Fulfilment Centre & Spoke operationBe a champion for safety and lead an operational safety-first cultureCreate and drive a highly customer-focused culture across the siteCreate and drive a high-performance culture through communicating performance objectives,



empowering direct reports and supporting team members to achieve their career and development goalsCollaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignmentFind ways to support continuous improvement initiatives of the site providing insight to key stakeholdersAbout you and your skillsWe're looking for passionate Customer Delivery Driver Team Managers that have a customer first focus that have the following skills and experience:Strong people leadership capabilitiesHave a passion for people, engaging teams and developing team membersExperience in driving a culture of customer focus, continuous improvement & organisational change managementAbility to influence & communicate with senior leadersAbility to work within complex industrial relations frameworksIt will be advantageous if you have:Experience in relevant vehicle compliance and safety frameworks, including fatigue management and CORTertiary qualification in a relevant disciplineManagement experience in last mile and transport / logistics cross-dock operations, with accountability for driving safety, financial & operational performanceExperience with last mile and transport/logistics cross-dock operationsWe're continuing to build a gender equitable team, and a culture that's just as diverse, inclusive and welcoming as the communities we serve.
We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.We're happy to adjust our recruitment process to support candidates with disability.
Find out more in the 'Our Recruitment Process' section of our careers site.
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📌 Last Mile Transport Manager - Wetherill Park Customer Fulfilment Centre (Sydney)
🏢 The Coles Group
📍 Sydney