Copilot said: Support Aboriginal Communities through Customer Service in a busy WA State Government
Your new company
A WA Government department is seeking customer-focused administration professionals to join a busy team supporting the processing of applications and enquiries. This is a rewarding opportunity to contribute to a service that supports Aboriginal communities across Western Australia, while working in a collaborative and supportive environment.
Your new role
• Receive and process applications submitted via email and post• Review documentation for completeness and accuracy
• Scan, file and maintain application records
• Enter and verify information within Microsoft Dynamics CRM
• Respond to telephone and email enquiries from applicants
• Record interactions and case notes within the CRM system
• Provide guidance and advice to applicants in line with established processes
• Escalate complex matters where required
• Deliver high-quality customer service while handling sensitive and confidential information
What you'll need to succeed
• Strong customer service experience, ideally within a call centre, community services or public-facing environment• Excellent verbal and written communication skills
• A positive,
friendly and professional approach to customer interactions
• Ability to build rapport with a diverse range of stakeholders
• Experience dealing with sensitive, complex or challenging enquiries with empathy and professionalism
• High attention to detail and strong data entry skills
• Ability to learn current systems and processes quickly
• Sound judgement and problem-solving capabilities
• Experience using Microsoft Dynamics CRM will be highly regarded
• Experience working with elderly people, Aboriginal communities or vulnerable clients will be highly desirable
What you'll get in return
• Opportunity to work within a respected WA Government department• Meaningful work supporting Aboriginal communities across WA
• Supportive and collaborative team environment
• Valuable government experience
• Competitive hourly rate
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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