The Opportunity

An exciting opportunity has arisen to join a pioneering fintech organisation as a Case Manager during an important stage of capability expansion. This is a hands-on role for an experienced skilled who enjoys coordinating complex multi-party cases and supporting the prevention, detection, and disruption of financial crime.

Working closely with participating organisations and internal operations teams, you’ll take ownership of the day-to-day coordination and management of cases within the Multi-Party Internal Dispute Resolution Solution (MPIDRS).

Key responsibilities:

- Manage an allocated portfolio of MPIDRS cases from assignment through to closure, monitoring progression against agreed SLAs.
- Act as a central coordination point for participating organisations, facilitating effective communication and information sharing.
- Facilitate multi-party dispute resolution activities and support organisations to reach outcomes within the agreed framework.
- Maintain accurate, up-to-date case records while complying with privacy, risk, and regulatory requirements.
- Identify delays or disagreements, and escalate complex, sensitive, or unresolved matters through appropriate channels.
- Contribute to the continuous improvement of operational procedures, workflows,



and system testing.

About You:

You’ll have strong experience across case management, complaints handling, dispute resolution, or financial services operations.

You’ll be confident managing multiple cases with competing deadlines, coordinating activities across different organisations, and maintaining accurate records. Excellent communication skills, experience using case management systems, and a background in banking, financial crime, fraud, or ASIC RG271 will be highly regarded.

You’re collaborative, solutions-focused, and comfortable handling sensitive information while remaining impartial to support timely and consistent outcomes.

If this opportunity sounds like the right next step for you, we’d love to hear from you. Please apply via SEEK or send your CV to [email protected] for a confidential discussion.

We encourage you to apply as soon as possible, as applications will be reviewed as they are received. Due to the anticipated volume of applications, we may only be able to contact candidates who are successfully shortlisted. We appreciate your interest and thank all applicants for taking the time to apply.

📌 Case Manager (Sydney)
🏢 Renova Talent
📍 Sydney