Customer Service Representative

Roland Corporation Australia | Full-time

About Roland Corporation Australia

Join Roland Corporation Australia, part of a global leader in electronic musical instruments and audio equipment, with iconic brands including Roland and BOSS. Work with products that inspire creativity and help deliver a great customer experience.

The person we're looking for

We're looking for a positive, approachable problem-solver who enjoys helping people, takes ownership and follows things through. You'll bring strong attention to detail, initiative and a keen eye for improving how things work.

About the role

In this varied customer service role, you'll support customers, our dealer network and internal teams with enquiries and orders, with a particular focus on coordinating service, repairs and spare parts. You'll work with our in-house Technician, Warehouse and authorised repair agents to keep matters moving and customers informed.

What you'll be doing

Customer Service

- Respond to product, pricing, availability and delivery enquiries from customers and dealers.
- Process customer orders and assist with amendments, backorders, delivery issues and returns.
- Take ownership of customer issues, working with colleagues to find practical solutions and keeping customers informed.

Service, Repairs & Spare Parts

- Coordinate service requests, repairs and returns, liaising with our Technician, Warehouse and authorised repair agents.




- Keep customers updated on assessments, repair quotes, approvals, parts availability, delays and completion.
- Handle spare-parts enquiries, confirm compatibility, pricing and availability, and process quotes and orders.

Teamwork & Improvement

- Maintain accurate records and information in our business systems.
- Work collaboratively with colleagues across Customer Service and the wider business.
- Identify opportunities to improve processes, communication and the customer experience.

What you'll bring

We are looking for someone who has:

- A positive, people-first attitude and commitment to great customer service.
- A strong eye for detail and pride in getting things right.
- Initiative, practical problem-solving skills and a desire to improve processes.
- Excellent organisation and the ability to manage competing priorities.
- Explicit, confident written and verbal communication.
- The initiative to work independently while collaborating effectively with others.
- Confidence using business systems and standard office applications.

Experience in customer service, administration or coordination would be valuable. Experience with service, repairs, spare parts or technical products would be an advantage, but isn't essential.

An interest in music is welcome, but a willingness to learn matters more than product expertise from day one.

📌 Customer Service Representative -Roland Corporation Australia (Dee Why)
🏢 Roland Corporation Australia
📍 Dee Why