Role: Assistant Payroll & Compliance
Grade: SNSW Grade 05/06
Employment Type: Talent Pool for future temporary/ongoing, part-time/full-time roles
Location: Newcastle, Parramatta, Sydney, Gosford or approved DCS Location (Within NSW)

About Service NSW
Service NSW delivers services and support to people and businesses across NSW. We work with agencies across government to improve customer outcomes and make it easier to access government services.

About the team

The SD Payroll & Compliance team sits within Service Delivery Division and plays a critical role in ensuring Service NSW's frontline payroll systems operate effectively and accurately. We partner closely with operational teams, business stakeholders and technology experts to deliver workforce solutions that support thousands of employees across the organisation.

Our team is responsible for maintaining and enhancing the UKG platform, ensuring award interpretation and legislative requirements are correctly configured, and driving continuous improvement in payroll processes. We are a highly collaborative team that values innovation, problem-solving and customer-focused outcomes, while supporting the delivery of exceptional services to the people of NSW

Your day-to-day

- Provide high-quality administrative and operational support to ensure the efficient delivery of payroll activities and team priorities.
- Respond to enquiries, resolve issues and provide accurate information to stakeholders in a timely and professional manner.
- Coordinate and maintain records, databases and documentation to support effective payroll operations and compliance requirements.
- Prepare reports, correspondence and business documentation, gathering and analysing information to support decision-making.




- Identify opportunities to improve processes, systems and ways of working to enhance efficiency and service delivery outcomes.
- Build positive relationships with stakeholders and work collaboratively across teams to achieve business objectives.

To be successful in this role you will demonstrate:

- Experience providing administrative, business support or operational services in a fast-paced environment.
- Robust organisational skills, with the ability to manage competing priorities and deliver quality outcomes within agreed timeframes.
- Excellent customer service skills and a commitment to delivering positive stakeholder experiences.
- Well-developed problem-solving abilities, with the capability to investigate issues and identify practical solutions.
- Strong communication and stakeholder engagement skills, with the ability to work effectively across teams and build productive relationships.
- Confidence using business systems and technology to manage information, improve efficiency and support service delivery.

To Apply

Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Service NSW Grade 5/6, with the base salary for this role starting at 93,490 base plus superannuation.

Click Here to access the Role Description.



For enquiries relating to recruitment please contact Thomas Ting-Shelley via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool will be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 2nd of November at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Assistant Payroll & Compliance (Sydney)
🏢 Service NSW
📍 Sydney