Mornington Chinese Medicine We're Hiring Receptionist

Part-Time | Wed & Sat + covering sick/annual leave day | Split Shifts: 9am–2pm or 2pm–8pm

Starting Nov 2026

About Us

Mornington Chinese Medicine (MCM) one of the busiest Acupuncture Clinic in Australia and is a heart-led clinic grounded in expertise. We support lifelong health and build trusted relationships with our patients.

Our patients come for the results and stay for the care. We work alongside GPs, IVF specialists, psychologists and a range of health professionals because we believe Chinese medicine should be a trusted first step in your healthcare journey, not a last resort.

Our team culture is everything to us. We're built on trust, accountability, compassion, and a genuine desire to grow together.

Warmth and wisdom. This is our way.

About the Role

We're looking for someone who understands that how you answer the phone matters as much as anything that happens in the treatment room.

You'll be the first person our patients see and the last voice they hear. You'll manage bookings, support our practitioners, handle enquiries, and make sure every patient feels welcome and looked after from the moment they walk through the door.

At MCM, every interaction is an opportunity to build trust. We need someone who understands that and takes it to heart.

For the right person, there's also real opportunity here. As you learn our systems, our culture, and our people, there's a explicit pathway to grow into a leadership role within the clinic over time. We'll support you every step of the way.

What You'll Do

- Welcome every patient with warmth, whether that's in person, on the phone, or via email.

- Manage bookings, patient flow,



and clinic schedules with care and accuracy.

- Support our practitioners with everything they need to focus on patient care.

- Handle patient enquiries, follow-ups, and feedback with empathy and professionalism.

- Manage cash handling, eftpos reconciliations, and daily transactions.

- Keep our clinic spaces clean, welcoming, and beautifully presented.

- Build genuine relationships with our patients. Know their names. Remember their stories. Make them feel at home.

- Support the Clinic Manager with reporting, admin, and operational tasks as needed.

Who You Are

- Warm, genuine, and naturally good with people. Patients feel at ease around you.

- Organised, reliable, and able to juggle multiple things without dropping the ball.

- A clear communicator who is honest, empathetic, and confident.

- Tech-savvy and comfortable learning new systems (SAM, Cliniko, or similar).

- If you know socials/marketing this is an added bones

- Someone who takes ownership, notices what needs doing, and confidently gets it done.

- Interested in growing. You're looking for somewhere you can learn and build, not just clock in.

- Experience in healthcare, wellness, hospitality, or service industries is a bonus, but not essential. Attitude and values matter more to us.

How to Apply

We're not looking for a formal cover letter. We'd much rather hear about you.

Send us your resume and tell us your story in your cover letter. What brought you here. What matters to you. Why this role feels like it was made for you. We want to understand the parts of you that don't fit neatly on a resume.

We can't wait to hear your story.

? ••••@morningtonchinesemedicine.com.au

Big love, always.

MCM

xx

📌 Part Time Receptionist Mornington Chinese Medicine
🏢 Mornington Chinese Medicine
📍 Mornington