We are currently seeking applications for the role of Support Coordinator in the NDIS department.

Applications are open till 9am, 8th October 2026.

Position Objective

The Support Coordinator is responsible for assisting NDIS participants to understand, implement and make the most of their NDIS plans. This includes connecting participants with appropriate providers and mainstream services, negotiating service agreements, managing plan budgets, and building the participant's capacity to self-direct and manage their supports independently over time.The role requires a participant-centred approach, working collaboratively with each individual to understand their goals, preferences and circumstances, and to coordinate a network of formal and informal supports that maximises the value and effectiveness of their NDIS funding.

The Support Coordinator ensures that all coordination activities are carried out in accordance with the NDIS Practice Standards including the Core Module requirements for rights and responsibilities, governance, provision of supports, and the support workplace and that participants receive transparent, factual advice that promotes genuine choice and control. All aspects of this role are carried out in accordance with Allambi Care's Vision of Belonging, Hope & Positive Futures, and our Mission to serve individuals, families, communities and government agencies by addressing safety and growth needs to empower people to reach their full potential.

Main Duties and Responsibilities

Support Coordinators at Allambi Care play a multifaceted role in assisting participants with their support plans. Their responsibilities include:

Assessing Options & Linking to Services

- Evaluate mainstream, community,



informal, and provider options available to each participant, ensuring options are tailored to the participant's individual needs, preferences and circumstances.
- Connect participants with mainstream or community services such as housing, education,
- transport, and health to complement their NDIS-funded supports.
- Provide information about support options using the language, mode of communication and terms the participant is most likely to understand.
- Ensure each participant is aware of the full range of options available to them, including
- both registered and unregistered providers where appropriate.

Choosing & Negotiating Services

- Assist participants in selecting their preferred support options or providers, respecting the participant's right to choice and control.
- Negotiate the services to be provided and their costs, ensuring value for money and alignment with the participant's goals.
- Develop service agreements and create service bookings with chosen providers
- Negotiate services and prices for any quotable supports.
- Assist participants in understanding their responsibilities under service agreements. Help participants change or terminate service agreements as needed.

Budget Management

- Decide on the budget allocation for each type of support in consultation with the participant.




- Inform the relevant plan manager about the breakdown of funds.
- Collaborate with plan managers to establish appropriate claim categories and allocate funds correctly.
- Monitor plan budgets and support effectiveness throughout the plan period, ensuring supports are used efficiently and for the purposes intended by the participant.
- Support participants to understand budget flexibility and how to maximise the value of their funded supports.

Capacity Building & Promoting Independence

- Enhance the participant's ability to coordinate, self-direct, and manage their supports over time.
- Assist participants in resolving any issues that arise with their supports or providers.
- Progressively build the participant's skills and confidence to manage their plan independently, with the primary objective of reducing the participant's need for support coordination over time.
- Support participants to understand how to participate in NDIA planning processes, including establishing service agreements and managing budget flexibility.
- Empower participants to take more control over their support coordination, fostering autonomy and self-advocacy.

Plan Reviews, Assessments & Transitions

- Negotiate services, costs, and develop service agreements and service bookings with chosen providers.
- Organise necessary assessments to determine the type and extent of funding required (e.g., complex home modifications, functional capacity assessments).
- Assist participants in changing or terminating service agreements as needed.
- Assist participants in preparing for their plan reviews by evaluating goal achieveme

📌 NDIS - Support Coordinator (Newcastle)
🏢 Allambi Care
📍 Newcastle