Front of House, Customer Service & Administration Team Member

Front of House, Customer Service & Administration Team Member

Monday to Friday | 8:00am – 4:00pm | Kwik Kopy Shellharbour

Are you confident, organised and great with people?

We are looking for someone who can become the face of our business and bring energy, ideas and personality to our team.

Kwik Kopy Shellharbour is looking for a confident, highly organised and very well-presented Front of House, Customer Service & Administration Team Member to join our busy and growing business.

This is a varied and important role. You will be the first point of contact for many of our customers, so creating a great impression is essential.

We're looking for someone who doesn't just wait to be told what to do. We want someone who is switched on, confident, proactive and willing to bring new and exciting ideas to the table.

If you love people, are confident with technology, enjoy social media, notice the little things and love finding ways to make things work better, we want to hear from you.

This Role Is About Much More Than Front Counter Customer Service

You will play an important role in keeping our customers happy, our orders moving and our front-of-house operations running smoothly.

Your responsibilities will include:

Welcoming and assisting customers collecting their orders

Carefully checking completed order / packaging and preparing completed orders for collection

Sending customer emails and correspondence, letting them know their orders are ready

Processing credit card and other customer payments

Providing friendly, professional and confident customer service





Streamlining and improving the collection process to make customer collections quick, easy and organised

Getting to know our customers and building strong customer relationships

Understanding our customers, their businesses and what they need from us

Monitoring, updating the customer database, account statuses

Accounts receivable and following up outstanding payments

Ensuring customer information is accurate and current

Answering phones and handling customer enquiries

General office administration and data entry

Following established procedures consistently and correctly

Keeping our front-of-house and customer areas clean, tidy and professional

Assisting the wider team with day-to-day tasks

Looking for ways to improve our systems, customer experience and processes

And plenty more

Social Media & Marketing

This role also provides an opportunity for someone with an interest in marketing, social media and content creation to develop their skills in a real business environment.

You do not need to be a qualified marketing professional, and this is not a full-time marketing position.

However, if you are currently studying a marketing, communications, business or similar course, or have recently completed your studies, this role could be a great opportunity to put some of your knowledge into practice.





You will have the opportunity to be involved in:

Creating and sharing engaging social media content

Showcasing the amazing work we produce

Taking photos and videos of completed jobs

Helping customers see the variety of products and services we offer

Coming up with fresh and creative content ideas

Helping keep our social media pages active and interesting

Looking for opportunities to showcase our equipment, technology, products and finished work

Bringing new ideas and fresh thinking to our marketing

Helping us find new and interesting ways to showcase our business

We want someone who can look around our business and think:

"That's worth showing people"

You don't need to be a marketing expert. What matters is that you have an interest in marketing, enjoy social media, have creative ideas and are keen to learn.

You will be using computers throughout your day, so strong computer skills and confidence with technology are a must.

You need to be comfortable learning and working across a variety of different computer programs and systems.

We are looking for someone who:

Learns new software quickly

Is comfortable switching between different programs

Can accurately enter and update information

Understands the importance of maintaining accurate customer records

Can confidently use email and digital communication

Is willing to learn new systems and technology

If computers aren't your thing, this isn't the role for you.

The Person We're Looking For

Your personality is just as significant as your experience.

You will be the face of our business, so we are looking for some

📌 Front of House (Shellharbour)
🏢 Kwik Kopy
📍 Shellharbour