Established in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It's about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity:

The Member Specialist - Sales plays a key role in growing and retaining Australian Unity's Health Insurance membership base. Working across both acquisition and retention, you'll help prospective members choose the right level of cover while supporting existing members to maximise the value of their health insurance and remain with Australian Unity.

This is a consultative sales role that combines inbound and outbound customer engagement. You'll build strong relationships with new and existing members, understand their individual needs, and provide tailored health insurance solutions that deliver value. By identifying opportunities to retain members, address concerns, and strengthen long-term relationships, you'll contribute to membership growth, customer loyalty and positive wellbeing outcomes.

With a strong customer-first mindset, you'll confidently balance sales and retention objectives while delivering exceptional service and representing Australian Unity's purpose and values in every interaction.

Key accountabilities include:

Connect with our members

- Engage with members through inbound and outbound channels to achieve sales,



retention and growth targets.
- Build meaningful relationships with prospective and existing members by understanding their health insurance needs and goals.
- Identify opportunities to acquire new members and retain existing members through tailored health cover solutions.
- Proactively address member concerns, overcome objections and mitigate reasons for cancellation.
- Manage member interactions within agreed frameworks, systems and tools to maximise conversion, retention and lifetime value.
- Deliver a positive experience in every interaction through active listening, empathy and solution-focused conversations.

About us

Established in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It's about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity:





The Member Specialist - Sales plays a key role in growing and retaining Australian Unity's Health Insurance membership base. Working across both acquisition and retention, you'll help prospective members choose the right level of cover while supporting existing members to maximise the value of their health insurance and remain with Australian Unity.

This is a consultative sales role that combines inbound and outbound customer engagement. You'll build strong relationships with new and existing members, understand their individual needs, and provide tailored health insurance solutions that deliver value. By identifying opportunities to retain members, address concerns, and strengthen long-term relationships, you'll contribute to membership growth, customer loyalty and positive wellbeing outcomes.

With a solid customer-first mindset, you'll confidently balance sales and retention objectives while delivering exceptional service and representing Australian Unity's purpose and values in every interaction.

Key accountabilities include:

Connect with our members

- Engage with members through inbound and outbound channels to achieve sales, retention and growth targets.
- Build meaningful relationships with prospective and existing members by understanding their health insurance needs and goals.
- Identify opportunities to acquire new members and retain existing members through tailored health cover solutions.
- Proactively address member concerns, overcome objections and mitigate reasons for cancellation.
- Manage member interactions within agreed frameworks, systems and tools to maximise conversion, retention and lifetime value.
- Deliver a positive experience in every interaction through active listening,

📌 Membership Growth (Melbourne)
🏢 Australian Unity
📍 Melbourne