Residential Care Officer / Senior Team Leader

At Genesis Health Services (GHS), we are care-driven and committed to providing exceptional services and support, with a strong focus on people living with disabilities. The care and support we provide are individually tailored to meet each participant’s unique needs, with the aim of enhancing quality of life and promoting independence. Our passion and expertise in delivering high-quality care are integral to who we are as an organisation.

Our journey in care services dates back to 2006 when we established a Home Care Agency providing support to individuals and families within the comfort of their homes and communities

About Organisational Context

At Genesis Health Services (GHS), we are care-driven and committed to providing exceptional services and support, with a strong focus on people living with disabilities. The care and support we provide are individually tailored to meet each participant’s unique needs, with the aim of enhancing quality of life and promoting independence. Our passion and expertise in delivering high-quality care are integral to who we are as an organisation.

Our journey in care services dates back to 2006 when we established a Home Care Agency providing support to individuals and families within the comfort of their homes and communities

Key Responsibilities
Support and Care

- Create, implement, and amend individualised care plans as necessary to support participants' physical, emotional, and social well-being.

- Promote participants' independence by providing them with support programs which encourage participation in activities that enhance their skills and confidence.

- Monitor participants’ health and well-being, reporting any changes or concerns in reports and identifying methods and strategies to improve their condition.

- Ensure an individual's family members are informed of the education and care requirements needed to assist the client’s wellbeing.

Person-Centred Support

- Monitor and oversee the delivery of participant support to ensure individual rights, dignity, independence, choice, and control are upheld within the residential environment.

- Conduct thorough interviews with participants to gather detailed information about their situations and challenges, carefully evaluating the nature of their difficulties and determining the extent and severity of the issues experienced.

- Empower participants to make informed choices and maintain control by providing information about various agencies and resources that can address their concerns, including external agencies such as the NDIS Quality and Safeguards Commission. Offer support in accessing these resources if participants encounter difficulties.

- Enable participants to exercise informed choice and control by providing information regarding various agencies or information sources for further support, and assist in accessing them when needed.





- Promote participants' rights to freedom of expression, self-determination, and decision-making.

- Support each participant's right to the dignity of risk in decision-making, helping them make informed choices about the benefits and risks of options under consideration.

- Communicate with participants in a way that takes into account their individual communication needs to maximise comprehension.

- Assess participants' community participation needs and coordinate access to appropriate community, social, educational, and welfare services.

Community Engagement

- Develop and coordinate strategies to facilitate participants' engagement with family, social networks, and community activities in accordance with their individual goals and support plans.

- Work collaboratively with families, community groups, and external agencies to enhance participants' quality of life and community integration.

- Evaluate community needs and available resources for health, welfare, housing, employment, training, and other services and facilities.

Record Keeping and Reporting

- Maintain accurate and up-to-date records of participants' care, progress, and any incidents, ensuring compliance with organisational policies and NDIS requirements.

- Examine record keeping of Disabled Carers to identify participants who require further hands-on assistance and action further strategies as necessary.

- Prepare reports and documentation as required, including contributing to care reviews and assessments.

Safety and Security

- Maintain a safe and secure environment by adhering to health and safety regulations, including infection control and emergency procedures.

- Ensure group home settings are safe for all individuals by creating systems and programs followed by Disabled Carers and various team members.

- Develop and monitor safety procedures, conduct regular training, and ensure compliance with safety regulations.

- Organise fire drills, emergency response training, and updates to emergency contacts and first aid supplies every 6 months.

- Monitor the implementation of participants' health and medication support plans, providing guidance to Disability Support Workers to ensure relevant procedures and reporting requirements are followed.

- Identify and manage risks related to participants' care, taking appropriate action to mitigate potential hazards.

Team Collaboration

- Work as part of a multidisciplinary team, participating in regular meetings, training sessions, and supervision to ensure high-quality care delivery.

- Provide support and guidance to less experienced or lower-levelled staff,



fostering a collaborative and positive team environment.

Professional Development

- Engage in ongoing professional development to stay current with best practices in residential care and NDIS standards.

- Participate in mandatory training programs, including first aid, manual handling, and behaviour management.

Selection Criteria / Qualifications / Experience
Mandatory Requirements

- Education: Diploma in Community Services, or a relevant qualification in a related field (such as Residential Care Services, Health and Wellbeing, or Youth Work).

- RPL: Recognition of Prior Learning (RPL) or equivalent experience in lieu of formal qualifications, subject to assessment.

- Certifications & Checks:

- Current First Aid and CPR certification.

- NDIS Screening Check.

- Current Police Check.

- Working with Children Check.

Desirable

- A higher qualification in a related field.

Experience

- Minimum of 3 years of full time OR 5 years of part-time experience in a relevant industry, service, or equivalent level of expertise. Experience must include providing direct support to individuals with disabilities and/or working in community services.

- Demonstrated ability to undertake the range of activities outlined in the role (including client assessment, care planning, and support strategy implementation).

- Experience working within the NDIS framework and a strong understanding of NDIS Practice Standards.

Skills and Competencies

- Core Skills:

- Excellent communication and interpersonal skills, with the ability to engage effectively with participants, families, and other stakeholders.

- Compassionate, patient, and empathetic nature, with a strong commitment to person-centred care.

- Ability to work both independently and collaboratively as part of a multidisciplinary team.

- Strong organisational and time management skills, with the ability to prioritise tasks and manage workload efficiently.

- Technical Skills:

- Basic knowledge of administrative practices and procedures relevant to a workplace, including proficiency in computer skills and Google Drive navigation.

- Basic numeracy, written, and verbal skills.

- Practical understanding of Occupational Health and Safety (OH&S;) practices.

- Awareness of the Disability Services Standards and the Victorian Disability Act 2006.

- Willingness to develop knowledge of IDS workplace functions and operations.

- Other Requirements:

- Driving: Valid driver’s licence and access to a reliable vehicle (if required by the role).

- Compliance: Willingness to undergo regular training and development to stay up to date with NDIS standards, legislation, and best practices.

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📌 Senior Residential Care Leader — Enable Independence (Melbourne)
🏢 genesishealthservices
📍 Melbourne