Customer Service & Office Administration Assistant

Accel Service Group Pty Ltd – Huntingdale VIC

Accel Service Group (Accel Air) is a growing air conditioning and service business based in Huntingdale, VIC. We’re proud of our hands-on team and the lasting relationships we’ve built with our customers. We value our people, invest in their development, and work together to deliver outstanding service on every job.

About the role

We're looking for an organized and customer-focused Customer Service & Office Administration Assistant to join our Huntingdale office full time. You'll be the first point of contact for our customers and a key support to our office and field teams. That means answering calls and enquiries, booking jobs, and keeping everything running smoothly behind the scenes. If you enjoy helping people, love being organized and thrive in a busy environment, this role is for you.

Key responsibilities

Answer inbound calls, emails and enquiries professionally and promptly

Book, schedule and confirm service jobs and appointments for our technicians

Prepare quotes, process orders and raise invoices accurately

Keep customer records and job information up to date in our CRM (Salesforce)

Follow up on quotes, outstanding jobs and customer feedback

Resolve customer concerns and escalate issues where needed

Work closely with the sales, service and management teams to meet customer and business goals

Follow company policies, procedures and compliance requirements

About you

Previous experience in customer service, administration or a similar office role





Excellent phone manner and written communication skills

Strong organizational skills and attention to detail

Confidence using computer systems, including Microsoft Office / Google Workspace

Experience with Salesforce or a similar CRM is highly desirable

Experience in scheduling, dispatch or a trade or service business is a bonus

Ability to juggle multiple tasks and stay calm under pressure

A reliable, punctual and positive team player

Willingness to learn and grow with the business

What we offer

We are committed to supporting our employees' growth and wellbeing. Our competitive benefits package includes opportunities for professional development and career progression within a supportive work environment. We recognize the importance of work-life balance and foster a collaborative culture where your contributions are valued. We offer a market-competitive salary package commensurate with experience, and a team-oriented workplace where your success is celebrated. Additional benefits and incentives may be available depending on performance and role requirements.

Apply now

If you are passionate about delivering excellent customer service and have strong sales abilities, we would love to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

📌 CRM-Savvy Customer Service (Melbourne)
🏢 Accel Service Group
📍 Melbourne