Lead within a values-driven, connected team

The Willow Tree Clinic is a warm, multidisciplinary allied health practice supporting children, families, and adults across Newcastle. We pride ourselves on a collaborative, supportive culture where robust relationships and clear communication sit at the centre of everything we do.

We are seeking a Practice Manager who brings operational strength, clear leadership, and a genuine commitment to fostering a connected, values‑aligned team.

About the role

This is a key leadership position overseeing daily operations while supporting and coordinating a multidisciplinary team. You will work closely with the Directors to ensure smooth service delivery, strengthen systems, and cultivate a workplace built on connection, teamwork, and open communication.

You will be responsible for creating and improving procedures, solving problems proactively, managing staff, and being accountable for operational outcomes across the clinic.

Key responsibilities

Oversee daily clinic operations and service delivery

Support recruitment, onboarding, and staff development

Facilitate team meetings and cross‑disciplinary communication

Strengthen and maintain a positive, collaborative team environment

Ensure NDIS compliance and accurate record keeping

Create, refine, and implement procedures, policies, and workflows

Identify issues early and apply effective problem‑solving strategies

Provide clear leadership and supervision to administrative staff





Maintain accountability for operational outcomes and service quality

Respond to client enquiries professionally and with care

Partner with Directors on team and business growth

About you

You are a people‑focused leader who values communication, collaboration, and team cohesion. You bring:

Experience in practice management

Strong communication and interpersonal skills

A collaborative and supportive leadership style

High levels of professionalism and emotional intelligence

Excellent organisation and problem‑solving ability

Confidence managing staff and leading operational outcomes

Knowledge of NDIS systems and compliance (desirable)

Requirements

Working With Children Check

National Police Check

First Aid (or willingness to obtain)

NDIS Worker Check (or willingness to obtain)

A genuinely supportive and connected team

A workplace that values communication and collaboration

Opportunity to grow with a values‑driven clinic

Apply now

Submit your resume and a brief cover letter outlining your suitability.

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📌 Practice Manager: Lead a Connected Multidisciplinary Clinic (Newcastle)
🏢 The Willow Tree Clinic
📍 Newcastle