(Relocating to Vietnam) Senior Manager, Process Improvement

RMIT University Vietnam LLC – Melbourne VIC

RMIT Vietnam is seeking a Senior Manager, Process Improvement to lead business process optimisation, system and process improvement, and digital transformation initiatives across the University. This is an exciting opportunity for a strategic and hands-on improvement leader to drive meaningful change, simplify processes, leverage AI and automation, and deliver measurable improvements in productivity, efficiency and stakeholder experience.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

· Competitive remuneration package USD for expatriate candidates

· Relocation allowance package of US$6,000

· Relocation flights from home location to Vietnam for candidate and direct dependents (if applicable)

· International repatriation flights for the staff and direct dependents at the end of their contract.

· School tuition fees for children to attend the K-12 program in Vietnam, up to US$20,000 per child or US$40,000 for two children per year.

· Premium private medical insurance for employee and immediate family, plus Personal Accident Insurance

· Dedicated support from Global Mobility Team to support with immigration and relocation to Vietnam.

Vietnamese candidates

· Competitive remuneration VND package for Vietnamese candidates.

· 13th month Tet bonus





· Private Health insurance for you and your family, plus Personal Accident Insurance

Other perks

· Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)

· Professional development and career advancement

· Access to state-of-the-art facilities and resources

· A vibrant and diverse campus life and more

POSITION SUMMARY

The Senior Manager, Process Improvement will lead a newly established team to lead business process optimisation, system and process improvement, and other digital transformation activities within RMIT Vietnam. The role will drive process analysis, stakeholder engagement, workshop facilitation and the development of practical, evidence-based recommendations to improve business performance, consistency and productivity. This role, along with their direct reports and key stakeholders, will identify process pain-points, identify root causes, challenge the assumptions of whether processes are needed at all and then drive improvements through to implementation.

A major focus will be on simplifying processes, reducing the number of manual steps and identifying opportunities to leverage Artificial Intelligence (AI) automation and other technology. The role will suit someone who is comfortable operating with autonomy,



influencing stakeholders and talking accountability for outcomes, rather than simply managing a defined set of tasks.

Key Accountabilities summary

Lead end-to-end continuous process improvement initiatives from problem identification and root cause assessments, through to implementation, measurement and benefits realisation.

Engage collaboratively across key stakeholders and facilitate workshops to identify challenges and opportunities for process improvements.

Provide expert advice to senior leaders on operational efficiency and business improvement strategies.

Map and redesign end-user journeys, operational processes and workflows.

Define project scope, stakeholder engagement plans and any necessary change management plans.

Develop and analyse quantitative and qualitative data, such as operational data, productivity metrics and stakeholder insights to identify improvement opportunities.

Apply Lean Six Sigma methodologies

Challenge existing processes and determine whether activities are genuinely adding value for stakeholders and the organisation.

Identify, propose and accelerate AI and Automation opportunities, with consideration of technologies such as workflow automation, robotic process automation, intelligent document processing, low-code solutions and generative AI.

Establish and prioritise a pipeline of continuous process improvement initiatives based on stakeholder and organisational value, benefit and operational priorities.

Develop and maintain process maps, procedures, workflow documentation, playbooks and supporting materials.

Support change management, communication, training and adoption of new or refined process.

Manage

📌 Senior Process Improvement Leader, AI (Melbourne)
🏢 RMIT University Vietnam
📍 Melbourne