Optus is proud to be one of Australia's leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.
We're looking for an energetic, commercially minded Small Business Specialist to join our Carnes Hill team.
If you love supporting local businesses, enjoy solving complex challenges, and thrive in a cooperative team environment, this could be the perfect next step in your retail or business focused personal and growth opportunities.
At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team.
Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.
Your day to day will consist of: Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
Deliver confident,



consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
Mentor and support your team to spot prospects, offer the right solutions and elevate the overall business customer experience across the store.
Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.
What makes you perfect for the role?
Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
Product Expertise: You're keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
Mentoring

📌 Small Business Specialist, Carnes Hill Sydney
🏢 Singtel
📍 Sydney