MSP APAC - Direct Sourcing – Burwood East VIC

The Senior Network Engineer will work closely with functional teams, providing technical leadership to the National Platform Engineering Managers.

The role ensures strong working relationships are formed with customers and sub-contractors, Operations Managers, Service Delivery Managers, and National Support Services Managers, while providing maximum exposure to operational issues and priorities.

Key responsibilities

Provide technical support, troubleshooting, and maintenance of the existing IP network (firewalls, routers, switches) remotely and in office across Client's product portfolio and customer contracts

Make configuration changes on network devices as required (Juniper/Cisco/FortiGate/Palo Alto)

Lead and support project teams for new network deployments, upgrades and migrations

Provide design, implementation and operational support for Microsoft Azure networking services, including Virtual Networks, subnets, NSGs, route tables, VPN Gateway, ExpressRoute, Azure Firewall and Private Link

Support hybrid cloud network connectivity between on-premises environments and Azure, including secure routing, BGP, firewall integration, DNS and controlled ingress/egress patterns

Perform upgrades on network devices (remote/onsite) and contribute to detailed network designs, standards and implementation plans

Prepare, review and maintain network diagrams, as-built documentation, configuration records and operational procedures





Interact with a wide range of technical and non-technical stakeholders, including customers, subcontractors and internal delivery teams

Solve complex design and application problems that affect data flow between applications and user devices

Act as an escalation point for the NSOC, Operations/Field Engineers and other technical teams when necessary

About you

Mentor and guide engineers on network troubleshooting, implementation quality, change control and operational best practice

Develop, implement and maintain procedures to measure and track service performance/quality

Log change requests and incidents as requested in Remedy / Service Now

Provide operational support for production network environments, including incident response, fault isolation, service restoration, and post-incident review activities

Support day-to-day operations by monitoring network performance, responding to service requests, assisting change activities, and ensuring operational issues are documented, tracked, and resolved in line with agreed service levels

Participate in regular on call roster for after-hours call out from the NSOC to resolve urgent system problems

Undertake ad hoc interstate travel as required to support other managed services networks

Follow work instructions, procedures and policies

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📌 Senior Network Engineer: Azure (Melbourne)
🏢 MSP APAC - Direct Sourcing
📍 Melbourne