Australian Concert & Entertainment Security - Sydney NSW

ACESGroup – Where Innovation Meets Security At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.

Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.

Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.

ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division. We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

About the Prospect As a Security Contract Manager, you'll be the key link between our clients, Service Managers and frontline teams, ensuring contracts are delivered safely, efficiently and to a consistently high standard.

You'll oversee day-to-day operations across your portfolio, maintain strong client relationships, support your teams, and help drive continuous improvement in service delivery.

Work Schedule: Monday to Friday with on-call after-hours responsibility.

What You'll Do

Build and maintain strong relationships with clients, ensuring a high level of service and responsiveness

Lead,



mentor and support operational teams across one or more sites

Ensure contracts are delivered safely, efficiently and in line with client expectations

Oversee security operations including visitor services, asset protection, access control, crowd management and major event activity

Coach and develop supervisors and security personnel to achieve high performance

Monitor operational performance, quality and compliance across all areas of responsibility

Assist with rostering, workforce planning and operational coordination

Respond to operational issues and provide after-hours support when required

Use ACESGroup's technology platforms to enhance reporting, operational visibility and service delivery

Ensure contractual obligations, reporting requirements and compliance standards are consistently met.

What We're Looking For: Operational Leadership

Demonstrated experience managing security operations in fast-paced, customer-focused environments.

Ability to balance client expectations with operational requirements.

Strong problem-solving skills and sound judgement.

A genuine commitment to delivering high-quality service and continuous improvement.

Leadership Excellence

Minimum three (3) years' management experience leading teams of 20+ personnel.

Proven ability to coach,



develop and retain high-performing teams.

Confident working independently while collaborating effectively with colleagues and clients.

Stakeholder Management

Demonstrated success building and maintaining strong client relationships.

Excellent communication and interpersonal skills.

Experience working in complex, high-volume operational environments.

Technical Capability

Current NSW Security Licence (1A) - 2A highly regarded.

Strong rostering, workforce planning and operational coordination skills.

High level of computer literacy and confidence using technology platforms.

Sound knowledge of security legislation, compliance and industry requirements.

Essential Requirements

Current NSW Security Licence (1A)

Current First Aid and CPR Certificate

Current NSW RSA Card

Full NSW Driver Licence

Minimum one (1) year frontline customer service experience (or relevant equivalent experience)

Awareness and acceptance of animals and wildlife, including snakes, in parkland environments

Qualifications (or willingness to obtain with our support)

Certificate IV in Security Risk Management

NSW Security Licence 2A

SafeWork NSW Traffic Controller and Implement Traffic Control Plans cards

White Card

Fire Warden and Chief Warden certifications

Confine Small Emergencies/First Attack Fire Fighting certification

SEINS course

Statement of Attainment NAT10685 - Handling of Sharps and Infectious Waste

Why ACESGroup? Technology That Supports Our People We've developed our own commercial-grade security platforms that help our teams work smarter and

📌 Security Contract Manager (Sydney)
🏢 Australian Concert and Entertainment Security
📍 Sydney