ICT Service Desk Officer (Contract - Immediate Start) Are you a friendly, tech-savvy problem solver who enjoys helping people? We're looking for an ICT Service Desk Officer to join a well-regarded school environment, providing hands-on support to students (K-12) and staff.

This is a fantastic opportunity to step into a quick-paced, supportive ICT team with the potential to transition into a permanent role.

About the Role As the frontline of the ICT team, you'll be the go-to person for technical support-resolving issues, guiding users, and ensuring smooth day-to-day technology operations across the school.

Key Responsibilities Service Desk Support

Provide friendly, patient, and professional first point of contact for ICT support

Troubleshoot and resolve Level 1 & 2 issues across hardware, software, networks, and internet

Log, track, and manage support tickets through to resolution

Escalate complex issues when required

Keep users informed with clear and timely communication

Support third-party applications and systems

General ICT Support

Assist with system administration (servers, cloud platforms, Active Directory)

Deploy, configure, and maintain devices (PCs, laptops, mobile devices, peripherals)





Manage asset registers and equipment lifecycle

Support IP telephony systems

Assist with IT projects, upgrades, and new system rollouts

Collaboration & Communication

Build strong relationships with staff, students, and the wider school community

Work collaboratively within the ICT team to solve problems and improve services

Professional & Compliance Responsibilities

Maintain up-to-date technical knowledge

Follow child safety, privacy, and WHS policies

Act with professionalism, discretion, and integrity at all times

About You

Experience in an ICT support or service desk role (Level 1/2)

School/education experience a huge plus together with Working with Children Check

Strong troubleshooting skills across hardware, software, and networks

Excellent communication skills with a friendly, patient approach

Ability to prioritise, multitask, and work in a fast-paced environment

Experience with Active Directory, Office 365, and device deployment (desirable)

Why Apply?

Immediate start

Supportive and collaborative team environment

Opportunity to gain experience in a leading school setting

Potential for a longer term role

📌 ICT Service Desk Officer (Sydney)
🏢 Active Recruitment
📍 Sydney