ING Australia is seeking two External Dispute Resolution Managers to join our Customer Excellence team in Sydney or Wyong. You will manage complex complaints, including scams and disputed transactions, providing fair outcomes for customers and the business.
In this role, you will investigate, analyse evidence, prepare submissions, and collaborate with stakeholders to identify root causes and drive improvements while supporting vulnerable customers with empathy and professionalism.
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📌 Impactful External Dispute Resolution Case Manager (Sydney)
🏢 ING Australia
📍 Sydney
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