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Enjoy a quick-paced environment where you can build relationships, solve problems and make a difference?

Cement Australia is on the lookout for a proactive, customer-focused Customer Service Office to join our Packaged Products team at our Naval Base facility.

This is a diverse, fast-paced role combining customer service, order management and delivery scheduling support. You'll be the first point of contact for our customers while working closely with drivers, logistics and operations teams to coordinate deliveries, resolve enquiries and keep everything running smoothly.

Whether you're processing customer orders, managing delivery changes or helping resolve an operational challenge, you'll play an important role in delivering a seamless customer experience and supporting our day-to-day operations.

Roster: This is a day shift position.

In this role, you will:

- Be the first point of contact for customers, managing inbound phone and email enquiries, processing orders and providing delivery updates.
- Support the scheduling and coordination of customer deliveries, working closely with logistics teams and drivers to ensure efficient and timely service.
- Monitor customer orders and delivery progress, proactively communicating any delays, changes or product availability issues.
- Investigate and resolve customer enquiries,



order discrepancies and delivery issues with accuracy and care.
- Liaise with transport, operations, sales and internal stakeholders to coordinate customer requirements and resolve day-to-day operational challenges.
- Maintain accurate customer and order information across internal systems, supporting reporting and general administration requirements.
- Assist with scheduling adjustments and changing operational priorities to minimise disruption and maintain customer service levels.
- Identify opportunities to improve processes, customer outcomes and operational efficiencies.

What You’ll Bring

To excel in this role, you'll need:

- Previous experience in customer service, order processing, scheduling, logistics administration or a similar role.
- Strong communication skills, with the ability to build positive relationships with customers, drivers and internal teams.
- Confidence managing high volumes of phone and email enquiries while maintaining accuracy and professionalism.
- Excellent organisational skills, attention to detail and the ability to prioritise tasks in a fast-paced environment.
- A proactive, solutions-focused approach with the ability to think on your feet and adapt to changing circumstances.
- Confidence using Microsoft Office applications, particularly Outlook and Excel, with experience using CRM, SAP or logistics systems highly regarded.

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📌 Customer Service Officer | Community Bank Mundaring | Wa
🏢 Bendigobank
📍 Mundaring