As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing software solutions using SCCM. Your expertise will ensure high-quality, efficient support to clients while actively contributing to development and operational excellence. This position is key to ensuring timely delivery and adherence to quality standards in a dynamic work environment.
Key Responsibilities
- 1. Maintain And Enhance Existing Sccm Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Alignment With Business And Client Requirements.
- 2. Provide Client Support By Analyzing Data, Resolving Tickets, And Monitoring Client Needs To Ensure Timely Delivery Of Tasks While Adhering To Defined Quality Standards.
- 3. Create And Enhance Documentation For Cmmi And Client Requirements,
Streamlining Processes And Ensuring Compliance With Operational Guidelines.
- 4. Offer Technical Guidance And Mentorship To Junior Developers In Sccm Practices To Enhance Team Capabilities And Deliverables.
Skill Requirements
- 1. Robust Understanding Of Sccm For Application Deployment And Management.
- 2. Familiarity With Troubleshooting And Resolving Issues In A Support Environment.
- 3. Good Knowledge Of Documentation Standards (Cmmi) And Client Requirement Specifications.
- 4. Experience In Client Support Activities And Ticket Resolution Processes.
Other Requirements
- 1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
- 2. Itil Foundation Certification (Optional But Valuable)
📌 Senior Engineer (Australia)
🏢 HCL Australia Services Pty
📍 Australia
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