The Project Director – Customer Delivery

The Project Director – Customer Delivery is responsible for the end-to-end execution of customer contracts, from order intake through to final handover and acceptance. This role ensures projects are delivered safely, on time, within budget, and to Vertiv quality standards, while maintaining solid customer relationships and protecting company margins.

The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation and commissioning to deliver integrated critical infrastructure solutions, including power, thermal and IT systems.

Key Responsibilities

1. End-to-End Project Ownership

- Own full lifecycle delivery from order booking to customer handover
- Ensure alignment with contractual scope, commercial terms and technical requirements
- Act as the single point of accountability for project performance
- Serve as the primary executive interface with the customer
- Build and maintain strong relationships with hyperscale, colocation and enterprise clients
- Manage expectations, communications and escalations
- Lead governance forums (steering committees, project reviews)
- Own project P&L;, including revenue, margin and cash flow
- Drive cost control, forecasting accuracy and risk mitigation
- Manage variations, claims and change orders
- Ensure billing milestones and cash collection targets are achieved

4. Project Execution & Delivery Excellence

- Lead integrated project planning across engineering, procurement, construction, and commissioning
- Ensure adherence to schedule, quality and safety standards
- Drive execution using Lean, Agile and structured project management methodologies
- Monitor and report KPIs (schedule adherence, cost variance, quality metrics)

5. Risk & Compliance Management

- Identify, assess and mitigate project risks (technical, commercial, supply chain, regulatory)
- Ensure compliance with contractual obligations, local regulations and Vertiv standards




- Lead issue resolution and recovery planning where required

6. Cross-Functional Leadership

- Lead and coordinate global, regional and local teams
- Align internal stakeholders across:
- Engineering
- Manufacturing
- Supply Chain
- Field Services
- Quality & EHS

7. Supply Chain & Manufacturing Integration

- Ensure alignment with manufacturing schedules and supply chain constraints
- Mitigate risks related to long lead items and logistics
- Drive collaboration between factories and project teams
- Oversee site execution, installation and commissioning activities
- Ensure successful system integration and performance validation
- Lead final acceptance, documentation and customer handover
- Ensure smooth transition to service and lifecycle support teams

Key Performance Indicators (KPIs)

- Gross margin achievement / improvement
- Forecast accuracy
- Change order capture and claims recovery
- Safety performance (zero harm)
- Quality metrics (defects, rework rates)

Qualifications & Experience

- Bachelor’s degree in Engineering, Project Management, or related field
- 12–15+ years of experience in data centre, critical infrastructure or EPC project delivery
- Proven track record managing large-scale, complex projects ($10M–$100M+)
- Strong commercial and contractual management experience
- Experience working with hyperscale or colocation customers preferred
- Strong commercial and financial acumen
- Deep understanding of mission-critical infrastructure systems
- Leadership across matrix organizations
- Risk management and problem-solving
- Excellent communication and negotiation skills
- Ability to operate in fast-paced, high‑pressure environments

Travel Requirements

- Willingness to travel (30–50%) depending on project location

Why This Role is Critical to Vertiv

This role directly impacts customer satisfaction, revenue realization and profitability by ensuring that complex, high‑value contracts are delivered with excellence. It is central to Vertiv’s ability to support the rapid growth of hyperscale and AI‑driven data centre infrastructure globally.

📌 Project Director (Melbourne)
🏢 Macquarie Technology Group
📍 Melbourne