Job Description

n Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. n

In your Relationship Associate role, you will become a trusted advisor, influence customer outcomes, and play a key role in our Sydney team.

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In your new role, you'll be the face of our business within a portfolio of key employer partners, helping to grow participation in our salary packaging and novated leasing programs through education, engagement and strategic relationship management.

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This is a role for someone who loves variety, enjoys autonomy, and is motivated by building long-term partnerships that deliver real value.

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Here’s how you will make a difference in this role…

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You'll work closely with our Relationship Managers and internal teams to develop and execute engagement strategies across your portfolio. Every day will be different.

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At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

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- Build and nurture strong relationships with key employer contacts and strategic partners with our existing Charity, Health, Not for Profit, Corporate and Mining customers
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- Deliver engaging education sessions and presentations to employees.
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- Identify new opportunities to increase program participation and generate quality leads.
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- Coordinate onsite marketing activities, sponsorships, events and awareness campaigns.
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- Develop networks that maximise access to employees through digital and face-to-face channels.
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- Collaborate with Marketing, Client Relationship teams and Business Development Managers to execute strategic initiatives.
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- Champion the voice of your customers by providing valuable feedback that enhances service delivery.
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- Monitor, report and celebrate the success of your portfolio while continually looking for ways to improve customer engagement.
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To be considered for this role you will have:

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You're someone who knows how to build trust quickly. You're confident presenting to groups, comfortable managing multiple priorities, and love finding creative ways to engage customers.

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- Outstanding relationship-building and stakeholder management skills.
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- Confidence presenting to both small and large audiences.
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- Strong communication and influencing abilities.
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- A proactive, solutions-focused mindset.
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- Excellent planning, organisation and time management skills.
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- High attention to detail and the ability to manage competing priorities.
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- Resilience, initiative and a passion for delivering exceptional customer experiences.
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- A current unrestricted clean driver's licence.
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- Ability to do some travel on an ad hoc basis
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Experience in salary packaging, novated leasing, financial services or a similar relationship management environment will be highly regarded, but we're equally interested in people who have built successful careers in customer engagement and account management within a service provider organisation.

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We believe our people do their best work when they're equipped with the right tools and supported to succeed. You'll receive:

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- Fully maintained company vehicle.
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- Company phone and laptop.
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- The autonomy to manage your own portfolio.
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- A collaborative and supportive team environment.
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- Opportunities for qualified growth and career development.
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- The chance to make a genuine impact with some of Australia's leading employer partners.
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What we can offer you:

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· Strong culture and the support of a values-based recognition program

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· Novated leasing benefits and discounts

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· 12 weeks paid parental leave

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· Comprehensive learning and development opportunities to support your growth opportunities

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· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

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· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

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· Exempt Employee Share Plan

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· Volunteer leave & Career break

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· MMS Rewards program

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Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

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· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

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· We value the skills and attributes veterans can bring to our organisation.

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· We embrace hybrid working and welcome conversations about flexibility.

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Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

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We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

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If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]

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📌 Relationship Associate (Sydney)
🏢 McMillan Shakespeare Group
📍 Sydney