Job Description

n Join the Koko Team – Store Manager | Comon

At Koko Black Group, we create more than premium chocolate, we create moments of connection, craftsmanship and delight.

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We're looking for an inspiring and commercially driven Store Manager to lead our Como store in South Yarra, bringing our passion for premium chocolate and exceptional customer experiences to life.

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If you're a leader who loves developing people, driving results and creating memorable customer experiences, we'd love to hear from you!

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✨ Why You'll Love Being Part of Koko Black Group

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- 40% team member discount – enjoy our delicious range of premium chocolates
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- Supportive team culture – values-led, collaborative and focused on your growth
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- Career growth & development – ongoing learning and opportunities to develop your leadership capability
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- A premium retail environment – lead a beautiful store where quality, presentation and customer experience come first
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- Make your mark – take ownership of your store, develop your team and drive its success
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Your Role as Store Manager

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As our Store Manager at Como, you'll take ownership of the store's day-to-day operations, commercial performance and team culture.

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You'll be a hands-on leader who inspires your team, creates an engaging environment and ensures every customer receives the exceptional Koko Black experience we're known for.

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You'll:

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- Lead and inspire – create a positive, inclusive and high-performing team culture
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- Coach and develop – recruit, train and support your team to grow their skills and confidence
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- Drive commercial performance – take ownership of sales targets, budgets, labour and key performance indicators
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- Deliver exceptional customer experiences – lead by example and create memorable Koko Moments
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- Own store operations – oversee rostering, stock management, inventory,



compliance and daily store performance
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- Maintain premium standards – ensure exceptional visual merchandising, product presentation and store cleanliness
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- Build team engagement – celebrate successes, provide meaningful feedback and create an environment where your team can thrive
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- Lead with accountability – demonstrate our values of Passion, Leadership, Ownership and Trust in everything you do
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About You

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We're looking for someone who brings:

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- Previous Store Manager experience or strong Assistant Store Manager experience with a readiness to take the next step
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- A proven ability to lead, coach and develop high-performing retail teams
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- Strong commercial acumen and confidence managing sales, budgets, labour and store performance
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- A genuine passion for delivering exceptional customer experiences
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- A hands-on leadership style with the ability to motivate and inspire others
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- Excellent communication, organisation and problem-solving skills
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- Experience in premium retail, hospitality or a customer-focused environment would be highly regarded
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- Confidence working in a fast-paced workplace while maintaining exceptional standards
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- Flexibility to work a roster including weekends, public holidays and peak trading periods
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- And of course... a love of chocolate!
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Be Part of Something Special

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At Koko Black Group, we believe great leadership is about more than achieving results. It's about developing people, creating meaningful connections and inspiring your team to deliver something extraordinary every day.

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As Store Manager at Como, you'll have the opportunity to make a genuine impact, take ownership of your store and grow your career with a proudly Australian premium chocolate brand.

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✨ Apply now to join Koko Black Group as our Store Manager at Como and help us create memorable Koko Moments, one chocolate at a time!

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📌 Store Manager - Como (Melbourne)
🏢 Koko Black
📍 Melbourne