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- Competitive Salary + Bonus + Annual Reviews
- Secure a permanent, full-time role with stability and growth opportunities
- Build your skills with full training in life insurance
- Work in a friendly, supportive team environment

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

Are you ready to kickstart your career in life insurance claims? TAL is looking for enthusiastic, detail-oriented team members to join our Claims team. This is a fantastic opportunity to gain hands-on experience in claims management, providing a best-in-class customer experience while learning the ins and outs of life insurance.

You’ll be part of a supportive, collaborative environment where no two days are the same, and your contributions directly impact the people we serve. If you’re keen to learn, grow, and make a difference, this could be the perfect role for you.

We have multiple positions available across Group Claims that will bepermanent, full-time, based in our Melbourne office, with flexibility to work from home 2 days per week. Comprehensive training will be provided to set you up for success!

In this role you will:

- Support Claims Consultants with administrative tasks on claims assessments
- Follow up on ongoing claim requirements, including medical reports, employer info, and financial documents
- Summarise and manage claims documentation
- Draft letters to customers and manage communications on time
- Assist with claim closures, data corrections, and general workflow management in the claims system
- Handle inbound/outbound calls and support stakeholders including advisers, trustees, and fund administrators
- Contribute to process improvements and participate in team or company projects
- Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies

Qualifications

- A keen interest in life insurance and claims management
- Someone who is degree qualified or working towards the end of their studies - ideally in Finance, Legal, Allied Health, Teaching
- Strong attention to detail and accuracy in data entry and documentation
- Excellent communication and customer service skills with empathy and professionalism
- Ability to prioritise tasks and manage time effectively in a fast-paced environment
- Willingness to learn, develop, and grow within the TAL Claims team
- Previous experience in financial services or a similar administrative role is a bonus, but not essential

At TAL, we value a positive, proactive, and collaborative mindset. This is your chance to start a rewarding career where you’ll make a real difference for customers at critical times in their lives.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

We will be upgrading the way you apply for jobs at TAL and therefore our job ads will be temporarily unavailable from 5pm Friday 23rd October until 9am Monday 26 October 2026. All job application deadlines will be extended to ensure you have ample time to apply. We look forward to seeing your application .

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately .

Melbourne
Full time
R77524
**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Claims Assistant/Technical Analyst
**What you will do in your new role**
You will focus on providing outstanding service and claims administration to our Loss Adjusters. On a regular basis you will:
+ Set up and enter new claims into the system
+ Update the system with review notes and additional inputs
+ Process payments
+ Manage communications through calls and emails to all stakeholders including the Customers, Brokers and Insurers.
+ Assist with driving claims to settlement.
**Important for your success**
+ Previous administration, insurance or customer service experience in a corporate environment
+ Well organised and good communication skills.
+ Motivated to build a career in insurance
+ Open to new learning experiences
**What you will get**
+ A structured and supportive career pathway that can lead you into becoming a loss adjuster or claims consultant
+ A bespoke hybrid working environment - we will support you on what works best
+ Entry to Sedgwick University Australia - our very own training framework to provide you with opportunity to complete a wide range of courses
If you are looking for a role with variety that will help you build a career we would love to hear from you.
**Caring Culture**
It's at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.
If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
**Why Sedgwick?**
Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.
Whether you're in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there's a place for you here to be a force for good.
**Some of the Benefits of working with us are:**
+ Hybrid working arrangement.
+ Sedgwick Australia University - access to more than 15,000 courses on demand and opportunities to continue formal education
+ +0.5% on top of Superannuation Guarantee
+ Domestic and International Career Pathways
+ Sedgwick Colleague Resource Groups - international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace.
Sedgwick is an Equal Opportunity Employer.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

- 12-month contract opportunity with potential to extend
- End-to-end ownership of complex insurance claims and underwriting cases
- Support members and their families through some of life's most important moments

About US
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

Our Service & Experience division is recognised for performance excellence and for shaping the future of retirement for our members every day. As we continue to grow, so do the opportunities for you to challenge yourself, develop new skills, and make a real impact. Within this role your ideas are valued, your ambition is celebrated and your work genuinely matters.

The Opportunity
Joining us on a 12-month contract with potential to extend, you'll play a key role within our Insurance & Claims team, managing a portfolio of complex claims from start to finish.

You’ll support members and their families through some of the most difficult moments in their lives, taking ownership of death, terminal illness and permanent incapacity claims. This is not a purely administrative role. It requires sound judgement, empathy, and the ability to make well considered recommendations in line with policy, regulation and our trust deed. Alongside your claims portfolio, you’ll also support underwriting activity, facilitating insurance applications and requests through to completion.

You’ll work closely with internal teams, external insurers and stakeholders, balancing compassionate communication with strong case management to ensure claims progress smoothly and fairly.

You’ll also:

- Take end to end accountability for your claims portfolio, managing competing priorities and timelines
- Prepare detailed claims summaries and recommendations for decision making committees
- Interpret trust deeds, policies and legislation to inform claim outcomes
- Facilitate underwriting requests and insurance applications within agreed timeframes
- Build strong relationships with members, beneficiaries, insurers and advisers
- Identify opportunities to improve processes and contribute to better outcomes for members
- Stay across regulatory requirements, including the SIS Act, and apply these in your decision making

About You
You’re someone who knows claims isn’t just about process. It’s about people, judgement and doing the right thing when it matters most.
You’re comfortable holding complex information, making recommendations, and having conversations that require both care and clarity.

You’ll likely bring:

- Demonstrated experience managing death claims end to end, including preparing recommendations in line with policy, trust deed and legislative requirements
- The ability to interpret trust deeds, policies and supporting documentation with confidence
- Strong case management skills, with the ability to manage a portfolio end to end
- Sound analytical thinking and the ability to form clear, evidence-based recommendations
- Excellent communication skills, with the ability to balance empathy and professionalism
- Confidence working with multiple stakeholders, including insurers, advisers and claimants

You’re organised, thoughtful and calm under pressure. Most importantly, you care about delivering fair outcomes and supporting members in a meaningful way.

What US offer

We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

- Lunch and learn sessions from internal and external experts
- Community, Culture & Wellbeing leave (accrued)




- Mental physical and financial wellbeing initiatives

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.

Start your career with a global business that helps millions of Australians secure their financial future.

AtMUFG Pension & Market Services, you’ll join a supportive and inclusive team within Australia’s leading superannuation administrator. No prior superannuation or insurance experience? No problem. We provide full training, clear career pathways, and the chance to build valuable skills in a fast‑paced, purpose‑driven industry — all backed by the strength of a global financial institution.

About the role

As anInsurance and Claims Customer Service Officer, you’ll be the first point of contact for members, claimants and solicitors, supporting them through insurance‑related enquiries and claims. This is a phone‑based role where empathy, accuracy and ownership are key — particularly when assisting customers during sensitive or emotional moments.

You’ll be part of our Insurance & Claims Contact Centre, working collaboratively with your team to deliver an exceptional customer experience while meeting operational targets.

What your day will look like

- Handle inbound and outbound calls from members, claimants and solicitors regarding insurance and claims enquiries
- Provide timely, accurate updates on insurance claims and explain processes in clear, easy‑to‑understand language
- Take ownership of enquiries and aim for first‑call resolution wherever possible
- Demonstrate empathy and professionalism when supporting customers through complex or sensitive situations
- Build and apply your knowledge of insurance claims processes, policies and procedures
- Meet individual and team KPIs, including quality, productivity and service standards
- Contribute positively to team meetings, knowledge sharing and continuous improvement initiatives
- Work collaboratively with leaders and colleagues across the Contact Centre and broader MUFG business

What we’re looking for

This role is ideal for someone starting their career in financial services or customer service.

You’ll bring:

- Strong customer service skills and a genuine focus on delivering a positive member experience
- Ability to work full time hours on a rotating roster from 8am to 6pm
- Excellent verbal and written communication skills with a confident, friendly phone manner
- The ability to explain complex information clearly and accurately
- Empathy, resilience and professionalism when handling sensitive or challenging calls
- A reliable, punctual work ethic and the ability to work in a structured, target‑driven environment
- Problem‑solving skills and a proactive approach to learning
- Intermediate computer skills (MS Office) with strong attention to detail and accuracy
- Comfort working across digital systems and platforms
- An interest in building a long‑term career within the superannuation and insurance industry

Some of our employment benefits

- Flexible working with a hybrid office/home model – 4 months onsite training initially
- Purchased leave, parental leave, volunteer leave, gender transition leave and wellbeing leave
- Employee Recognition Program aligned to our values
- Talent Referral Program
- Salary sacrificing via superannuation
- Employee Assistance Program
- Learning & Development support, including self‑paced learning and education assistance
- Employee discounts with providers such as Bupa and Microsoft
- Novated car leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Expression of Interest: General Insurance Claims Consultants

3001 Melbourne Law Squared

Posted 2 days ago

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Job Description

Expression of Interest: General Insurance Claims Consultants

Tetra Claims | Work differently. Deliver better outcomes.

At Tetra Claims, we’re building something different. We are a tech-enabled, human-centred claims business partnering with insurers, underwriting agents, brokers and corporate organisations to deliver smarter, faster and more transparent claims outcomes. As we continue to grow, we’re looking to connect with experienced Insurance Claims Consultants who are interested in working with us on a fractional / flexible basis .

This is an opportunity to be part of a modern, forward-thinking business – without the constraints of traditional full-time roles.

About the opportunity

We are seeking expressions of interest from consultants who can support across a range of claims activities, including:

- End-to-end claims management (lodgement through to resolution)
- Liability and quantum assessment
- Stakeholder management (clients, insurers, legal representatives)
- Complex and sensitive claims handling
- Strategic input on claims approach and resolution pathways
- Contributing to continuous improvement in claims processes and client outcomes

Engagements may vary in scope and volume, with flexibility to align to your availability and expertise.

What we’re looking for

We’re keen to hear from professionals who bring:

- Strong experience in insurance claims focused on Financial Lines (including Cyber), Casualty and Property
- A proactive, solutions-focused mindset
- Excellent communication and stakeholder management skills
- Sound judgement and commercial acumen
- The ability to work autonomously while staying connected to a broader team
- An openness to working in a tech-enabled, evolving environment

Why Tetra Claims?

- Flexibility with purpose – work in a way that suits your lifestyle and commitments
- High-quality work – partner with reputable clients on meaningful claims matters
- Modern approach – be part of a business rethinking how claims services are delivered
- Connected community – collaborate with a team that values expertise, responsiveness and doing things differently

Register your interest

If you’re interested in exploring fractional opportunities with Tetra Claims, we’d love to hear from you. Please submit your expression of interest via a CV, including a brief overview of your experience and areas of expertise.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Key Responsibilities:

· Manage end to end case load of financial lines and liability claims within specified financial authority limits.

· Apply legal principles relevant to both coverage and liability considerations to all financial lines/liability claims and provide technical support to claims handlers when required.

· Ensure claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.

· The engagement of and provision of instructions to Coverage and Defence counsel in accordance with Claims Handling Guidelines on both volume and complex claims.

· Develop and maintain positive working relationships with internal and external stakeholders

· Suggest, recommend and implement process improvement initiatives on reporting, claims systems and claims guidelines.

General Responsibilities:

· Collaborate effectively with other business units.

· Adhere to company’s policies, procedures and local guidance as well as to the legislation.

Other reasonable duties as directed by the business, within the scope of the role.

· Good working knowledge of Insurance Contracts Act and other applicable common and statutory law.

· Good knowledge of regulatory and compliance requirements relevant to claims handling.

· Analytical skills and good attention to detail.

· Excellent organisation and time management skills

· Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders at all levels.

· Excellent verbal and written communication skills.

· Enthusiastic, positive attitude.

· Flexibility, ability to multi-task and deliver initiatives within a short timeframe.

Interest in technological solutions to drive the robust management of claims.

Qualifications

· Law degree - preferrable.

Experience

· Experience at an insurance law firm or in house claims team preferable.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Key Responsibilities:

· Manage end to end case load of financial lines and liability claims within specified financial authority limits.

· Apply legal principles relevant to both coverage and liability considerations to all financial lines/liability claims and provide technical support to claims handlers when required.

· Ensure claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.

· The engagement of and provision of instructions to Coverage and Defence counsel in accordance with Claims Handling Guidelines on both volume and complex claims.

· Develop and maintain positive working relationships with internal and external stakeholders

· Suggest, recommend and implement process improvement initiatives on reporting, claims systems and claims guidelines.

General Responsibilities:

· Collaborate effectively with other business units.

· Adhere to company’s policies, procedures and local guidance as well as to the legislation.

Other reasonable duties as directed by the business, within the scope of the role.

Skills / Competencies:

· Good working knowledge of Insurance Contracts Act and other applicable common and statutory law.

· Good knowledge of regulatory and compliance requirements relevant to claims handling.

· Analytical skills and good attention to detail.

· Excellent organisation and time management skills

· Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders at all levels.

· Excellent verbal and written communication skills.

· Enthusiastic, positive attitude.

· Flexibility, ability to multi-task and deliver initiatives within a short timeframe.

Interest in technological solutions to drive the robust management of claims.

Qualifications

· Law degree - preferrable.

Experience

· Experience at an insurance law firm or in house claims team preferable.

Do you like solving complex business problems, working with talented colleagues and have an creative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd

- CannProvide is actively seeking dedicated Nurse Practitioners in Australia to join our Telehealth team and play a pivotal role in providing medical cannabis therapy. Experience in prescribing medical cannabis is advantageous but not mandatory, as we offer thorough training and support to enhance your skills in this area.
- Here’s what you can look forward to in this role:
- 1. Flexible working hours: Choose your own schedule with availability on weekdays from 8 am to 10 pm, and soon, weekend hours.
- 2. Work from the comfort of your home: Enjoy the convenience and independence of telehealth services.
- 3. Comprehensive support: Access education, guidance, and resources to deliver informed care and maintain ethical standards while assisting patients.
- Requirements for applicants:
- 1. Valid Nurse Practitioner registration in Australia without restrictions.
- 2. AHPRA registration and the ability to prescribe Schedule 8 medication.
- 3. Familiarity with medical cannabis is beneficial, but training will be provided for suitable candidates.
- 4. Strong communication skills: Ability to build relationships, offer empathetic care, and explain medical concepts clearly.
- CannProvide is dedicated to promoting diversity and equal opportunities in employment, and we welcome applications from candidates of all backgrounds and abilities. Potential applicants will need to address questions regarding their right to work in Australia and current registration with AHPRA as part of the application process. If you’re passionate about healthcare and interested in contributing to the evolving field of medical cannabis therapy, CannProvide offers a dynamic and fulfilling opportunity to make a real difference in patient care.





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Telehealth Nurse Practitioners | Fully Remote

Richmond easykind

Posted today

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About Us

At easykind, we are at the forefront of healthcare, specialising in medicinal cannabis to provide compassionate and innovative solutions for patient care. As an emerging clinic founded by patients, for patients – we are on the lookout to welcome new members to our exceptional team.

The Opportunity

At easykind, we’re building a modern healthcare experience that puts patients first.

We’re looking for compassionate Nurse Practitioners to join our growing telehealth team, delivering high-quality, evidence-informed alternative medicine consultations to patients across Australia.

Working remotely, you’ll conduct comprehensive telehealth consultations, assess patient suitability, develop individualised treatment plans, and provide ongoing clinical care within a supportive multidisciplinary environment.

Whether you’re looking to complement your current practice, reduce commuting, or gain experience in an emerging area of healthcare, this role offers genuine flexibility without compromising clinical standards. We provide comprehensive paid onboarding, structured clinical education, ongoing mentoring, and access to experienced clinical leaders who will support you every step of the way.

Why Join easykind?

Work when it suits you and create a schedule that works around your lifestyle.

Consulting sessions are available:

- Monday-Saturday: 9:00am-10:00pm (AEST/AEDT)
- Sunday: 9:00am-5:00pm (AEST/AEDT)

Minimum commitment of just 15 hours per week, with opportunities to increase your hours over time.

Fully remote

Consult with patients from anywhere in Australia using our purpose-built telehealth platform.

No commuting, no consulting rooms, and no administrative overhead.

Competitive remuneration

We offer attractive remuneration that recognises your clinical expertise and experience.

Paid Onboarding

Transition into medicinal cannabis with confidence through our structured, paid onboarding program. You’ll receive comprehensive clinical education, evidence-informed prescribing training, and ongoing support from experienced clinical leaders – ensuring you feel confident and well-equipped before you begin consulting with patients.

About You

You’ll be someone who enjoys building strong patient relationships and delivering thoughtful, patient-centred care.

You’ll also bring:

- Current unrestricted registration as a Medical Practitioner or Nurse Practitioner in Australia.
- Current AHPRA registration with authority to prescribe Schedule 8 medications.
- Excellent communication and consultation skills, with the ability to build trusted relationships and deliver compassionate, patient-centred care.
- Strong clinical judgement, ethical decision-making, and a commitment to evidence-informed practice.
- A thorough understanding of clinical governance, regulatory requirements, and the importance of maintaining compliance with AHPRA standards, legislation, and organisational policies.
- Confidence using technology and adapting to new digital platforms in a fast-paced telehealth environment.
- The ability to work autonomously while collaborating effectively within a multidisciplinary team.

What We Offer

- Work at the forefront of a rapidly growing healthcare industry.
- Join a collaborative team that genuinely supports each other.
- Competitive remuneration and benefits.
- Join a company nominated for LinkedIn’s Top Startups 2025.

At easykind, we believe diversity fuels innovation. We’re committed to creating an inclusive environment where everyone – regardless of background, identity, or experience – feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you’re passionate about compassionate care and are ready to join a forward-thinking team, we can’t wait to meet you!

Marketing Operations Specialist – Remote

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

- We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role

We are looking for a Marketing Operations Specialist who is an AI-first automation specialist, possessing the deep Marketo expertise required to dismantle manual processes and replace them with autonomous systems.

In this role, you will be the architect of our marketing engine. You are not just a campaign executor; you are a systems orchestrator tasked with driving the transition from traditional, manual ways of working toward a future of AI-assisted automation. Your mission is to ruthlessly eliminate human friction and technical debt, leveraging AI to build smarter, self-sustaining workflows that redefine operational excellence.

This will include

- Platform Management & Support: Manage the day-to-day operations of our Marketo instance to support the broader business, ensuring high system uptime, flawless execution, and scalable processes.
- Lead Investigations & Troubleshooting: Act as the ultimate problem-solver for funnel leakage. Conduct deep-dive lead investigations to troubleshoot routing issues, scoring anomalies, and synchronisation errors between Marketo and Salesforce.
- Operational & Campaign Optimisation: Drive continuous Marketo optimisation. You will look beyond “how it’s always been done” to streamline campaign logic, apply AI to repetitive processes, and increase our speed-to-market.
- Cross-Functional Business Alignment: Develop a comprehensive, solid understanding of Employment Hero’s marketing, sales, and overarching business processes. You will deconstruct these business requirements into raw data constraints and technical solutions.
- System Overhaul & Simplification: Partner with the Senior Marketing Operations Manager on high-level, strategic projects aimed at ruthlessly overhauling and simplifying our Marketo instance. Your goal is to eliminate technical debt and build a clean, sustainable “Marketecture.”
- List Operations Management: Manage and oversee the List Operations function (2 Direct Reports). You will ensure pristine data hygiene, accurate segmentation, and timely list execution, while proactively exploring how AI and data enrichment agents can automate these historically manual tasks.
- Ruthless Documentation: Maintain comprehensive, up-to-date documentation for all systems and workflows. You will ensure that our marketing infrastructure is never a “black box,” making processes transparent, accessible, and easy for the broader team to understand.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

- Deep Marketo/CRM Expertise: 5+ years of hands-on, advanced experience managing Marketing Automation Platforms (Marketo preferred) in a rapid-paced B2B environment.
- An AI-First Mindset: You don’t just want to build workflows; you want to build agentic workflows. You have a strong appetite for using AI tools (like LLMs, automated agents, or advanced orchestration platforms) to solve traditional MarOps problems.
- Systems Thinking: You possess a “first principles” problem-solving approach. You can see how data flows through the entire MarTech ecosystem (from initial touchpoint to Salesforce opportunity) and understand how to build solutions that scale.
- CRM Proficiency: Strong working knowledge of Salesforce, specifically how it integrates with MAPs (Marketo preferred) (custom objects, field mapping, lifecycle stage transitions, and sync mechanics).
- Operational Discipline: High autonomy with a focus on delivering value over volume. You are comfortable pushing back on scope creep to prioritize system integrity and business impact.
- Growth & Improvement Mindset: You possess an insatiable curiosity about the “why” and a relentless obsession with continuous improvement. Guided by first-principles thinking, you believe that “the best part is no part” and constantly seek to simplify or remove unnecessary complexity.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

Joining Employment Hero means you’ll:

- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
- Be trusted to own your work, make decisions, and have a real impact from day one.
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
- Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
- Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali and Dubai, and can’t wait to meet in the Gold Coast, Australia, in September 2026.

Privacy and AI Notices

- We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
- We verify candidate identity and location as part of our hiring process.
- At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

The DevOps Team at Enosi is responsible for the development of Enosi’s Powertracer Platform. At Enosi, the developers also own the operational support of the platform.

We have rewritten Powertracer to scale to over a hundred thousand households, businesses and generation sources, trading their energy and delivering traceability of supply to customers. At this scale we will be responsible for delivering the trading and tracing between supply and demand of electrical energy in the gigawatt hours a year range.

If you are ready to challenge an industry that has long lagged behind the innovation curve, and be part of driving emissions to true zero, we want to hear from you.

We are looking for recent university graduates, with a degree in software engineering, electrical engineering, telecommunications engineering or computer science, or if you have undertaken an alternative “learn to code”. You will join us as an Associate Engineer, with six month rotations in the different engineering domains:

Infrastructure and observability engineering

At the completion of the three rotations, you will have the opportunity to progress to a software or infrastructure engineer role in an area that interests you (notwithstanding business needs).

Examples of problems you'll be solving

Introducing new React components to Powertracer’s frontend

Owning the introduction of new API features in our microservices

Integrating new API features from microservices through the GraphQL interface for presentation in the front end

Refining the observability capabilities across all services, including the front end

Refactoring Terraform modules used in the deployment of infrastructure an applications

You are great because…

You’ve completed your degree or coursework in software engineering or related field

You’ve shown your interest in your career path through personal projects that go beyond the requirements of your education program

You may have some professional software engineering experience, between one and two years

You understand the importance of maintaining source code, in particular using git repositories (we’re a Github team)

You are aware of the software development life cycle, particularly in a culture of continuous deployment (we love Buildkite)

You understand the importance of clear documentation, and are willing to contribute to it

You’ve had experience working with cloud service providers (we use AWS, but the principles apply across the major providers)

You’ve learnt a little (or a lot) about how Terraform can make life easier

You’ve learnt a little (or a lot) about Go, and how it can be leveraged in serverless and container solutions

You’ve learnt a little (or a lot) about React and GraphQL, especially if you’ve built some projects with it

You’ve spent time working with Atlassian’s Jira and Confluence products

You’re comfortable working remotely, communicating primarily over Slack (chat, voice and video)

You can show us your technical experience

We will want to understand more about your skills, including your engineering track record, experience across the software development lifecycle, agile methods, devops, incorporation of testing. Having some example work that could be reviewed would be appreciated.

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📌 Claims Specialist — End-to-End Insurance (12m Contract) (Melbourne)
🏢 Tal
📍 Melbourne