Hornsby BMW, is looking to employ a concierge for our fast-paced service reception and driveway areas.

About the business

Our team are close knit, we celebrate and learn from each other’s success, we are collectively proud of our workplace culture and our people are truly committed to delivering the ultimate BMW experience.

Conveniently located on the Pacific Highway just minutes from the M1 freeway artery. Work at one of the newest BMW dealership in Australia – with an impressive range of BMW current, demonstrator and pre-owned vehicles, and a service department conveniently located on site.

About the role

We are seeking an addition to our strong front of house service team

This role is all about lasting first impressions by attending to guests on arrival to the showroom and service department.

Greet customers warmly as they arrive at the dealership for their vehicle service appointments.

Monitor and manage the flow of traffic within the dealership premises, ensuring a smooth and organized parking and traffic experience especially during busy morning and afternoon periods

Offer customers amenities such as refreshments, reading materials, and comfortable waiting areas to enhance their service experience.

Drive customer vehicles to and from the service area, maintaining a high level of care and respect for the vehicles' condition.





Park vehicles in designated areas, ensuring they are secure and properly labeled for service.

Collaborate with service advisors to relay customer preferences and special requests accurately.

About you

You will be able to demonstrate the below attributes and therefore be aware of their importance and how they fit into a business like ours.

Excellent guest service; always welcoming and patient

Immaculate and professional presentation

Is transparent in all dealings and represents the brand with pride

Professional approach and high levels of self-motivation

High attention to detail

Previous experience in a customer-facing role, preferably within the automotive, luxury retail, or hospitality sectors.

Keen learner

Team orientated working

Ability to work in Australia unrestricted

A valid driver's license with a clean driving record.

If you would like to join our team and contribute to the success of an award winning dealership dedicated to excellence and customer satisfaction we encourage you to apply

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📌 Luxury Showroom Concierge – Service Experience (Hornsby)
🏢 Hornsby BMW
📍 Hornsby